Director, Dealer Relations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Dealer Relations in United States.

This leadership role sits at the intersection of customer success, sales strategy, and data-driven growth within the automotive ecosystem. The Director, Dealer Relations will oversee a high-performing team focused on strengthening dealer partnerships, expanding revenue opportunities, and ensuring long-term client satisfaction. Acting as both a strategic leader and hands-on coach, this role drives retention, upselling, and product adoption across a dynamic regional portfolio. The position requires strong analytical thinking to interpret territory performance and identify growth opportunities through customer insights. It also plays a key role in shaping product rollouts, training strategies, and service enhancements that elevate dealer engagement. Working in a fast-paced, collaborative environment, the Director ensures alignment across sales, product, and operations while championing customer value and business impact.

Lead dealer relationship strategy and retention efforts while ensuring high levels of customer satisfaction, engagement, and long-term revenue growth.
• Oversee account management and revenue expansion initiatives, identifying upselling and cross-selling opportunities within dealer networks
• Develop and execute territory strategies using data analytics to uncover growth opportunities and improve customer outcomes
• Guide product implementation, training, and adoption efforts to ensure successful rollouts and sustained usage
• Mentor and develop Dealer Relations Managers, fostering accountability, performance excellence, and continuous improvement
• Partner cross-functionally with Sales, Product, Marketing, and Operations to align customer strategies with business objectives
• Manage escalations, ensure SLA adherence, and maintain operational efficiency across regional activities
• Drive customer advocacy efforts through account reviews, presentations, and industry networking to expand business opportunities

Requirements:

Experienced leader with a strong background in automotive sales, customer success, or marketing, ideally with 5+ years of industry experience and prior team management responsibilities.
• Proven ability to lead field or regional teams and drive performance through coaching and accountability
• Strong consultative sales mindset with experience building long-term client relationships and negotiating win-win outcomes
• Analytical skills with the ability to leverage data, CRM systems, and AI-enabled tools to guide decisions
• Excellent communication and presentation skills, with the ability to influence both internal stakeholders and external clients
• Demonstrated ability to manage multiple priorities in a fast-paced, high-growth environment
• Experience collaborating across sales, product, and operations teams to deliver customer-centric solutions
• Willingness to travel extensively within the region and nationally as required

Benefits:

• Competitive base compensation with bonus opportunities aligned to performance
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off and flexible work arrangements
• Retirement savings plans with company support
• Access to learning and professional development programs
• Family-oriented benefits and employee support resources
• Employee discounts and additional wellness perks
• Travel-related support depending on field responsibilities