Director, Digital Business Operations

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

Responsible for operationalizing SGWS Proof eCommerce and CRM capabilities in a complex, large market(s) as well as enabling customer and sales team business growth potential.

Primary Responsibilities

• Lead the design, adoption, and implementation of digital tools, processes, and capabilities
• Evaluate existing business processes and create a plan to integrate evolving digital enablement capabilities
• Lead eCommerce activation teams and provide direction to commercial field teams
• Inform and provide strategic recommendations to market and regional executive teams on business growth opportunities derived from CRM and eCommerce insights
• Analyze the business impact and commercial effectiveness of implementing digital capabilities
• Capture, synthesize and communicate feedback on digital user experience and platform enhancement opportunities
• Be the point person for support and implementation of all digital enablement initiatives for the market(s). Collaborate with all impacted departments and functions
• Design and implement new business processes or revise existing business processes to integrate evolving digital enablement capabilities
• Support digital trade marketing campaigns and brand marketing strategies as they relate to market sales execution activities

Additional Primary Responsibilities

• Inform and provide strategic recommendations to market and regional executive teams on business growth opportunities derived from CRM and eCommerce insights.
• Support and inform Route-to-Market and Sales Compensation strategy through CRM and eCommerce insights
• Champion "Voice of Customer" by consulting customers (internal and external) and suppliers to capture and analyze experiential feedback and the business impact of new commercial systems and processes
• Perform other job-related duties as assigned

Minimum Qualifications

• Bachelor's degree plus 10 years experience in beverage alcohol distribution
• 10+ years of industry experience

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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