Director, Digital Client Experience

At Monigle, we humanize brands to move people. As one of the largest independent brand experience companies in the country, we solve problems by putting people at the center and creating memorable moments that drive human and business impact.
Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human.
Don't just take our word for it. Here is some data from our recent employee experience study, which we use to measure culture and engagement twice each year:

• 94% would recommend Monigle as a great place to work
• 93% are proud to work for Monigle
• 92% believe Monigle values inclusivity
• 92% feel respected at Monigle
• 90% believe Monigle values diversity

It is an exciting time at Monigle as we continue to create the happiest, most inspiring, and truly impactful company in the industry. We hope you will choose to be a part of it.
We are currently seeking a Director, Digital Client Experience (DCX) to join our team. The Director, DCX must have a client-focused mindset, excellent interpersonal skills, expertise in digital processes, and the willingness to roll up their sleeves as a leader in guiding how we work internally and support our digital clients.
Responsibilities:

• Oversee all aspects of client-facing components related to digital project process including but not limited to development of project plans, client status meetings, scopes of work and more

• Collaborate with digital department leadership team to optimize internal communication, tools, and process in support of bettering the client experience and how we work
• Directly manage and mentor the DCX team, facilitating personal growth and setting them up for success in their individual roles and at Monigle at large
• Maintain timely and effective communication within and across teams
• Build trusting relationships across the organization and with clients
• Navigate competing priorities and client expectations on Enterprise-level projects

• Lead and manage complex engagements that span cross departmental teams
• Seek to understand clients' business objectives and make educated recommendations on digital strategy and best practices
• Use a working knowledge of digital principles to encourage new approaches and creative thinking around project deliverables and product enhancements
• Contribute to the agency's set of methodologies and best practices, as well as roadmap development for existing products and offerings
• Participate and represent Monigle in new business initiatives via participation in RFPs and client pitches

• Drive organic growth with digital clients, identifying new opportunities and facilitating cross-functional growth conversations
• Further establish the DCX practice as a strategic, forward-thinking capability
• Maintain a relentless drive toward excellence, both in how the DCX team functions internally and in the experience we are creating for our clients

Requirements:

• 10+ years in an account management/client service position
• 5+ years management experience
• 5+ years in digital marketing, digital strategy and/or SaaS product management
• Working knowledge of software development cycles and agile methodology
• Experience in content management systems

• Excellent communication skills and attention to detail
• Comfortable working in a fast-paced environment with an orientation to action and a problem-solving mindset
• Knowledge of Jira a plus

We offer a competitive salary based on experience, exciting work environment and a full benefits package. If this sounds like a fit, please apply below with a resume and cover letter.
Salary range: $115,000 - 137,000

• Final salary will be determined based on seniority, merit, geographic location, education, training and experience - reach out to us to learn more.

Our people take care of us, so we take care of our people. Enjoy:

• Ample paid time off to recharge and reset
• 401K: traditional and Roth options, plus employer match
• 100% employer-paid medical, dental and life insurance premiums for employees
• Optional vision, life, short-term and long-term disability coverage
• Paid maternity leave

If you don't meet all of the requirements for this role, but feel you have something unique to contribute to Monigle, we'd love to hear from you. Please do apply and tell us more about you in your cover letter.