Director - Digital Experience

Working as a Director - Digital Experience at Big Ass Fans is dynamic. You will have responsibility for a team of digital experience managers and digital operations personnel who build, execute, and run all of the experiences within our digital ecosystem. This role reports to the Chief Digital Information Officer (CDIO) and will collaborate with key partners across the business.

The ideal candidate will be able to go from strategy to development to execution. They will be able to set strategy and get their hands dirty. This role leads the alignment of the overall digital vision and execution of the digital experience across the publicly facing website, bigassfans.com as well as its e-commerce site, influencing and working closely with key partners across Big Ass Fans. This role is also responsible for daily operations of the existing digital experiences to ensure smooth functionality and growth.

Our success is a result of the diversity of the Big Ass Fans team. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. If this sounds exciting to you, you might be exactly what we need on our team.

Responsibilities

• Partner with key business stakeholders to ensure alignment on roadmaps and end state visions.
• Lead a team of digital experience managers, developers, and operational personnel to define the digital strategy and initiatives roadmap, aligning with senior leaders and key partners to ensure business objectives are clearly defined and met.
• Ensure change management strategy and related activities are well coordinated.
• Assist teams in overcoming roadblocks to ensure timelines and commitments.
• Develop and maintain appropriate tracking and reporting of product performance post-launch to evaluate future investment.
• Interpret business performance drivers, the competitive landscape, business partner wants and customer needs to develop comprehensive roadmaps.
• Review customer feedback to inform future roadmap items.
• Create documentation to explain and sell vision and roadmaps to the business.
• Utilize your balance of technical knowledge and business acumen and ability to manage multiple tasks effectively to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.

Requirements

• Bachelor's Degree or 10+ years relevant work experience in lieu of degree
• Proven experience working in Waterfall and Agile/Scrum environments
• Proven experience with content management systems, product information management systems, and digital assets management platforms
• Prior experience in manufacturing, a plus
• Prior experience with Epicor, SalesForce Sales/Service Clouds, Adobe Magento and Sites, WordPress, JIRA, is a plus
• Experience managing sophisticated and ambiguous initiatives and driving to tangible experiences and benefits
• Skilled in managing, teaching, and motivating a team
• Able to address conflicting ideas with senior leadership and come to a meaningful resolution in the best interest of the business
• Ability to synthesize data to "tell a story" with reported numbers
• Able to move, thrive and teach in a transforming environment

Why live life Big Ass?

You want benefits? We've got your health insurance, life insurance, 401(k) and more. You want Big Ass Benefits? Join us in the cantina for a catered lunch followed by a game of Ping-Pong. Did we break another record today? Let's open the beer fridge and make plans to meet this weekend at the company-sponsored social outing.

Why haven't you applied yet?

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or accommodation due to a disability, you may email us at [email protected] or call us at 1.877.244.3267.