Director, eCommerce Marketplaces (Amazon)

Job Summary: 

The Director of eCommerce Marketplaces will lead iHerb’s marketplace strategy and operations.  Reporting to the VP, Marketing & eCommerce, this role will lead a team to grow iHerb’s US marketplace business, and play a highly collaborative role on international marketplace strategy & operations.  This role will also work cross-functionally to drive special projects and new business opportunities that take advantage of iHerb’s marketplace operations capabilities.

Job Expectations: 

• Lead a team of marketplace managers and specialists to drive sales growth on domestic marketplace platforms, while building and expanding iHerb’s marketplace operations capabilities.
• Lead cross-functional projects and initiatives across operations, logistics, product, customer experience and IT to meet and exceed marketplace SLAs.
• Work with cross-functional stakeholders across Fulfillment, Merchandising, Inventory Planning, Growth Marketing, Creative Production and Finance to support the channel’s growth and build sustainable and scalable processes.
• In partnership with the Director, iHerb brands, develop and execute a marketplace growth strategy to meet and exceed forecasted iHerb brand sales targets.
• Support iHerb brands team in managing and updating creative assets and product messaging across all marketplaces.
• Partner with the merchandising team to manage and communicate iHerb’s marketplace capabilities to brand partners.
• Build a pipeline of new global marketplace integrations, and manage integrations from inception through to activation.
• Act as a thought leader internally on development of future services in the marketplace space, especially as a marketplace order fulfillment provider in the health & wellness category.

Knowledge, Skills and Abilities:

• Deep knowledge of Amazon, Walmart, eBay and other domestic and global marketplaces, including end-to-end operations.
• In-depth knowledge of marketplace management platforms and partners, preferably Channeladvisor.
• Advanced knowledge of marketplace marketing platforms, strategies, and tactics.
• Obsessive attention to detail and conscientiousness.
• Self-starter with experience managing projects from inception to completion
• Strong interpersonal skills, discretion, diplomacy, and judgment.
• Strong teamwork ethic, positive proactive flexible attitude, and ability to take complete ownership of responsibilities.

Equipment Knowledge: 

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• High aptitude and ability to make efficient use of online productivity and communication tools, in our case with the Google Workspace suite and Asana.
• Experience with marketplace management platforms, especially Channeladvisor.

Experience Requirements:

• Generally requires a minimum of 6+ years of experience in marketplace management.

Education Requirements: 

• Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience is required.

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