Director, Engineering Operations (FieldRoutes)

Get to know us:
We're FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industry . Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our platform automates all aspects of field service operations for enterprise and small businesses, enabling them to accelerate growth, streamline operations, increase customer retention, and maximize revenue.
When you join our team, you'll be joining one of the fastest growing companies in the US with an award-winning culture that's been celebrated by Inc. Magazine and Forbes . Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture.
Ready to make your career move?
What you'll do:

• Raise the bar, we want to look back every single year and be proud of the amazing progress and enhancements that we did. We expect that you will identify opportunities of enhancements from a technical and process standpoint and work with the team to implement them.
• Manage different teams of high-performance engineers, hire and coach them to make them better every single day, we expect that you will lead by example.
• Lead the engineering support team and the solution engineering team, responsible for maintaining the production environment and implementing custom features for strategic clients.
• Empower the engineering managers to reach their full potential, coaching them on how to be in full control of deliverables, processes and communication channels.
• Participate in pair-programming sessions with the managers and engineers in the support and solution engineering teams.
• Be a technical reference to the managers and engineers in the support and solution engineering teams, by leading and coaching them on how to approach the day by day activities, as well as career/personal growth, anxieties, strengths and weaknesses.
• Manage day-by-day activities of the managers, helping them be successful every day, as well as execute performance review sessions with the team members, guiding them every other week.
• Conceive, design and implement action plans to solve tickets seasonal peaks, high risk/impact tickets and other unexpected challenges.
• Be a master in communication to be able to collaborate with multiple teams, clients, managers, directors and other leaders objectively and clearly.
• Strong organizational skills and ability to engage in multiple threads at the same time, not allowing anything to fall through the cracks.
• Create clear and objective presentations about team achievements and goals for C-level managers.

What you'll bring:

• 3+ years of experience managing medium to large (15+) software development teams
• 5+ years of experience in senior engineering roles (architect, tech lead, etc.)
• 5+ years of experience in SQL (writing complex queries, troubleshooting, etc.)
• Strong architecture experience in SaaS products
• Strong and demonstrated troubleshooting/debugging skills
• Extremely detail oriented and high commitment to get things done on time and with high quality
• Customer facing experience
• Experience with SCRUM
• Previous hands-on experience with performance analysis from backend and database standpoint
• Previous hands-on experience with high complex issues troubleshooting and resolving

Nice to have:

• Experience with PHP is a plus
• Experience managing production support teams is a plus
• Previous hands-on experience with web development, mobile development is a plus

Where you'll work:

• We're 100% remote with HQ located in McKinney, TX

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $161,000 - $231,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.