Director- Enterprise Resource Planning

Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the fourth year in a row by CB Insights as one of the 250 best global fintech’s. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 5 consecutive years. The reason for this success is simple — our nimble, adaptive, and collaborative culture. Together we are at the forefront of technology and innovation in financial services, and we invite collaborative and motivated high performers to join our rapidly expanding team.

About Our Team

Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help, and mentor each other, and check in on our progress and blocks frequently.

What We’re Looking for

As a Workday Program Manager, the ideal candidate should be capable of working with the HR and Finance business partners to identify, design, develop and implement technology solutions that drives business initiatives and growth here at Cross River. .. This person possesses strong empathy, intuition for client needs, and a demonstrable mastery of IT Implementation and DevOps methodologies applied to across multiple sectors. You should have experience across multiple ERPs including Workday to understand the associated nuisances to preempt the risks/issues/dependencies. We are looking for someone that has experience across multiple industries including financial services to provide thought leadership across Finance and HR business processes. This includes being able to contribute to the overall architecture and design of Enterprise systems. Also, the ability to mobilize cross functional team to successfully execute product strategy and roadmap while meeting regulatory, compliance, and security standards. This position will bring executive presence and act as a Change agent.

Roles and Responsibilities

• Establish relationships with product owners and domain architects to clearly articulate the “As Is” and “To Be” states of Workday Implementations
• Mobilize cross-functional teams to successfully execute product roadmaps and maximize ROI
• Ensure technology solutions meet specific security, regulatory, and operational standards
• Manage consulting and implementation partner
• Establish product governance, communication plans, operational cadence, and reporting processes
• Apply sound change, risk, and resource management strategies to facilitate successful product results and alignment between IT and the business
• Produce progress reports for management and stakeholders

Qualifications:

• Bachelors’ degree – business management, organizational leadership, technology, or related fields
• 15+ years of technology project management or IT consulting experience; preferably as part of or serving Fortune 500 organizations
• 5 + years of experience configuring and leading full lifecycle Workday implementations
• 5 + year of experience managing consulting and implementation partners
• Proven track record of leading high-profile product lifecycles in a complex global corporate setting
• Demonstrable success navigating IT product teams through ambiguity while effectively engaging and communicating with all levels of an organization
• Considerable experience providing post go-live support on Workday HCM and Finance solutions
• Extensive working knowledge of change management principles and project performance evaluation processes
• Exceptional presentation and client engagement skills
• Experienced in implementing and sustaining best of breed SaaS applications implementations in an enterprise environment
• Strong consultative and advisory skills
• Excellent written and verbal communications
• Experienced in working with both internal and system integrator teams for development
• Experience with Workday platform
• Experience with Jira and Agile methodology
• Experience in supporting internal and external auditors with SOX ITGC, SOD
• Demonstrated team leadership, management, and project implementation
• Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
• Bachelor's Degree or higher in technology-related field or relevant experience in implementing Business systems

Desired Skills

• Leadership
  • Highest personal and professional integrity and strong work ethics
  • Ability to articulate vision of transformation efforts and a sense of mission
  • Willingness to take change and provide direction
  • Results orientation, willingness to commit to a direction and drive operations to completion
  • Demonstrated ability to manage adversity and challenging situations
• Relationship Management
  • Ability to manage senior relationships across all the Business and Functional areas
  • Ability to develop cooperative and constructive working relationships
  • Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
  • Collaborative team player orientation towards work relationships, strong culture awareness
• Project Oversight and Decision making
  • Highly developed skills in priority setting and alignment of project priorities with Departmental strategy
  • Ability to break down complex problems and projects into manageable goals
  • Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
  • People Management and Development
  • Ability to develop people, skills in coaching, mentoring, and teaching on the job
  • Ability to identify and recruit talent, including identifying right people for both technical and non-technical jobs
  • Skills at performance management, recognizing and rewarding performance and identifying development needs
  • Effectiveness in building trust, respect, and cooperation among teams

Cross River is an Equal Opportunity Employer. Cross River does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. 

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Salary Range: $240,000.00-$280,000.00