Director, Experience Design

Why this role

The Director of Experience Design will lead a team of Product Designers, User Researchers, and Product Copywriters in innovating and designing the next-gen digital experience for our customers across multi-modal devices. In this role, you will help to conceptualize, define, and design the product vision, and detailed design system for the entire customer journey in alignment with department strategy. You have an equal voice at the table along with your Product and Engineering partners in charting the organization’s strategic priorities. Your primary goal will be to ensure an unparalleled digital customer experience that enables our customers (guests, property owners, service partners, internal users) to understand what we offer, influence their decision-making process, and delight them throughout their whole journey.

To accomplish this, you will be accountable for (a) designing and socializing experiences that drive engagement and excitement throughout the organization - working closely with partners in Product Management and Engineering, as well as other cross-functional groups, such as Data, Operations, Finance, Revenue, and Marketing across Evolve; (b) serving as a bridge with brand marketing to ensure our products and marketing speak the same language.

What you’ll do

• Be a strategic thought leader in how to craft and guide the implementation of innovative digital experiences, including accessibility best practices, that represent the most customer-centric intersection across the business and technology.
• Collaborate and communicate well with product and engineering leaders, and other stakeholders in crafting and executing the product vision.
• Have a mental model to start with the customers and work backward. Thrive with tradeoffs across different customer needs and company metrics. 
• Partner strategically with executives and other senior leaders to create and deliver visionary customer-focused digital experiences.
• Serve as a role model for excellence in product experience design while hiring and mentoring the Experience Design department.
• Lead as a principled design thinker who thinks big and designs for scalability and a diverse customer set with owners on one side of the marketplace and guests on the other.
• Analyze data, customer behaviors, identify opportunities to solve customer friction points, and create innovative customer experiences in a fast-paced and collaborative environment.
• Promote a culture of innovation that brings together a growing family of programs and features.
• Have a strong bias for action to juggle multiple priorities in a fast-paced environment and roll up sleeves to meet deliverables.
• Select and define team workflows, methodologies, and tools to achieve effectiveness.

 What makes you a great fit

• 10+ years as a user experience designer, interaction designer, or similar role.
• 5+ years of experience successfully leading, coaching, and mentoring design teams and leading full life-cycle design projects.
• A strong portfolio of innovative, customer-centric design work that demonstrates proficiency in interaction and visual design.
• Fluency in best practices for User Interface Design, Information Architecture, and Interaction Design; practical knowledge of User-centered Design processes and lifecycles.
• Practical experience in developing a design system and championing its adoption.
• Ability to provide and effectively communicate departmental  recommendations based on quantitative/qualitative data and optimal Design practices.
• Comprehensive knowledge of the latest design concepts, emerging technologies, and other developments in the user experience field.
• Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

Preferred requirements

• Knowledge of the short-term rental industry.
• Experience navigating the regulatory, financial, product, and operational complexities in running a global marketplace.

Location: 

We currently are able to hire throughout the U.S except in the following states: District of Columbia, Hawaii, and Pennsylvania. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both!
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Compensation

For this role our salary range is $196,000 to $240,000, depending on relevant experience. This role will also be eligible to receive a variable annual bonus based on both company and individual performance.

Additional compensation details: 

Equity: 100% of salary equivalent RSUs

Variable comp: 20% of salary target

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