Director, Financial Systems

We are looking for a Director of Financial Systems to join our growing Finance team! We are not your standard Finance team. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly, and we're looking for similarly minded individuals who are constantly curious and driven to understand our business better. You will be the key driver and enabler in the development of people, team, process and technology to address operational friction points and ensure data is readily available for management decision making, internal control compliance, and reporting. You are a leader, have excellent project management skills and possess the ability to focus on the big picture while ensuring operational execution. The ideal candidate will have extensive experience in a fast growth corporate environment, have built organizations to scale, and is passionate about transformation and experience operating as a public company. Importantly, you bring passion, leadership and teamwork every day. This role enables Intercom to grow and thrive by creating sustainable, repeatable processes across multiple finance functions that preserve financial integrity, mitigate risk, and allow for scale. Leading change with courage, you will partner with multi-functional global groups to select, design, and implement solutions in a cutting-edge technology environment. You will interact with executive leadership along with a variety of department heads to make business decisions that will ultimately lead to the success of Intercom.

We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney.  While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.

• Manage and support critical financial applications, including NetSuite and Coupa, and act as the principal administrator
• Partner with stakeholders and leaders to develop system roadmaps and strategy for process improvement and automation within the finance ecosystem, guiding system solution and technical approach to solving business problems
• Gather requirements cross-functionally (business, reporting, analytics) to elicit, document and analyze business requirements and functional specifications and help select the right financial system solutions 
• Lead overall finance system implementations and source system integrators where appropriate, including the implementation of Stripe Billing and NetSuite ARM 
• Offer strategic guidance and leadership to cross-functional teams in the Business Systems and Engineering organization that impact or are impacted by Finance applications
• Proactively identify opportunities for improvement and suggest projects to streamline business operations where applicable
• Configure fields, forms, workflows, reports and dashboards, integrations, and other complex configuration modules
• Support the Finance team during month-end, quarter-end and year-end close process
• Manage vendor relationships and system integrator engagements
• Ensure internal control compliance across finance systems, including access and change management controls as well as supporting IT dependent controls which includes system generated reports
• Monitor new financial technology trends and introduce the right solutions when appropriate, e.g., automation, reporting, etc.
• Communicate regularly with executive and senior leadership on project status and risk mitigation
• Perform other related duties and responsibilities as needed

• 10+ years of ERP/financial system solutions implementation as a Finance functional expert
• You have a strong understanding of data architecture, systems setup, and management reporting
• You are detail-oriented, able to prioritize multiple tasks under tight deadlines, and able to work in an efficient, quick, and organized manner
• Excellent communication and presentation skills, both verbal and written
• Experience in a fast growth, SaaS-based technology company a plus
• Deep understanding of financial processes and SOX controls environment
• Strong communication and project management skills
• Strategic and visionary in financial system and solution architecture
• Strong sense of business acumen, financial background a plus 
• Ability to be flexible and operate both strategically and tactically

Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc…) Cloud-heavy infrastructure experience Buildout experience GitHub knowledge Automation w/ Okta Workflows, BetterCloud, etc… Scripting knowledge Slack admin knowledge 

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

The base salary range for this role is targeted at $180,200-$243,800 in Colorado, $190,800-$258,100 in Washington and $212,000 - $286,800 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.