Director, Fulfillment Operations

As the Director, Fulfillment Operations, you will lead production operations executing excellence in the areas of safety, quality, delivery, and cost.  You will be responsible for creating an inclusive environment and building a world class team that improves our customer experience through on-time delivery and impeccable quality.  You’ll partner closely with fulfillment and corporate based teams to scale operations, optimize processes, and implement change management across a dynamically growing business.

• Lead, manage, and coach the operations team tasked with a mission to achieve 100% quality on-time, every time with our customers.
• Oversee Health, Safety, and Environment for the site in compliance with OSHA and corporate requirements.
• Build a behavior based culture around safety and quality that drives team ownership and accountability with safety, cGMP and Built in Quality best practices.
• Implement processes and structure that drive repeatable, predictable KPI outcomes for the operation, including identifying and implementing opportunities to improve operational performance and efficiencies in the areas of safety, quality, root cause corrective action (RCCA), productivity, financial discipline, and staffing.
• Be a leader in fulfillment operations and assist with defining the operational strategy and roadmap, along with paths to execute for the organization.

You will be expected to spend your time working at the Fulfillment Center in Brooklyn, NY.

• Bachelor’s degree in Engineering, Business, or relevant field (ideally with a quantitative focus) with 8+ years of related experience (5+ years experience in people management) in a production and/or fulfillment environment of a 100+ hourly/salary organization.
• Experienced with building operating systems and team culture that lead to improved employee engagement and compliance around requirements and company policies.
• Have a demonstrated track record of translating business goals into actions and measuring the impact; highly proficient in analyzing and monitoring trends, and root causing issues.
• Ability to navigate ambiguity and communicate successfully across all levels of the organization, from the fulfillment associates to the executive team.
• Enjoy engaging and developing people at all levels, in all parts of the business whether they are remote or onsite, hourly or salaried, peer or team members.

Extra carrots 🥕(preferred, but not required): Have worked in a direct-to-consumer and/or consumer packaged goods (CPG) company; experience working in a regulated industry (strong preference in a FDA environment).

Even if you don’t meet all the requirements, we still encourage you to apply! If you’re submitting a cover letter, please note what makes you perfect for this role with the qualifications you have.   

• Competitive salary + compensation package 
• Competitive insurance packages with free medical, dental, vision plans.
• Unlimited vacation time because you deserve it.
• Free vitamins and powders 
• Wellness perks with free access to online meditation services + fitness reimbursements (at-home workouts count!)
• Virtual team-building events because we value staying connected and building community.
• Socially and culturally relevant experiences geared towards personal + professional learning & development. 
• Working with an amazing, fun-loving, spirited group of people.

Be Humble: Engage in debate with an open mind. Embrace feedback and being wrong when presented with data that shows there is a better option. 

Be Honest: Deliver the truth with humor and love; Recognize and stand up against discrimination on any basis, including race, sex, gender, sexual orientation, religious background, age, or mental and physical abilities - in our work and beyond.

Be Thoughtful: Attack hard problems with thoughtful tenacity. Don’t shy away from complex problems with complex solutions.  

Be Different: Kill your darlings. Don’t be afraid to rewrite something once effective, loved, or widely accepted in the past. Evolution is wonderful. Push against banality and the status quo.

At Care/of, we’re committed to building the best team we can. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values. 

Care/of does not discriminate and will not make any hiring decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability and require accommodation during our interview process, please let us know how we can help make the interview process fair to your needs.

IMPORTANT NOTE FOR POTENTIAL CANDIDATES:

On September 9, 2021, President Biden announced a six point COVID-19 action plan. As follow up to the initial announcement, we have decided our policy is to require all Care/of employees to be fully vaccinated by December 8, 2021. This requirement applies to all current and future Care/of employees. Care/of is an Equal Opportunity Employer and it is our policy to provide reasonable accommodations to any qualified individual who because of a medical condition or sincerely held religious belief or practice receives an exemption from the vaccination requirement, provided that such accommodation would not result in an undue hardship for the company.

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