Director, Global Business Operations

Introduction
Apptio an IBM company is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps Apptio works with thousands of customers partners and community members worldwide. Visit www.apptio.com.

You:

Apptio is looking for a leader with proven track record and bias for action in working with global cross-functional teams. You will own the day-to-day operations activities for Customer Success Professional Services and Partner Operations workstreams and align individual contributors to achieve desired outcomes. You will interface with executive leadership daily across the organization. You are excited to roll up your sleeves get into the weeds and help plan and direct all operational activities programs and projects for the RVP of Business Operations; driving accountability within the team and alignment across cross functional teams. You are comfortable in this fast-paced dynamic environment with the ability to build and execute many concurrent initiatives efficiently and effectively without immediate oversight. You can balance an analytical data-driven mindset with the ability to relate to a variety of personalities across a variety of roles.

Us:

As part of the Global Business Operations team we provide the transactional financial and analytical support for Apptio’s Post Sales organization.  We are a business partner to the regions and define own and execute the business processes at a global level. We provide the reporting system tooling and governance which enables the Services team to manage the financial aspects of our services while delivering operational excellence. One of our guiding principles is continual process and tool improvement scalability to reduce administrative overhead for the teams we support and enable them to spend more time supporting Apptio customers.

Your Role and Responsibilities

• Build a Rhythm of the Business (RoB) for all operational functions to drive repeatable scalable activity aligned to strategic objectives

• Establishes new partner operations function and builds processes and KPIs from the group up
• Builds on best practices established in Customer Success Professional Services and Partner functions

• Drive “is” process definition and standardization working closely with CoE team members to ensure global view. Identifies and implements areas for improvement

• Ensures regional ops managers execute daily weekly monthly tasks according to established RoB

• Acts as Global Ops stakeholder and provides requirements into Agile process groups responsible for implementing refinements

• Receives and vets incoming requests from cross function leaders including the regional Customer Success/Professional Services/Partner leadership

• Works closely with finance and analytics teams on reporting including recurring cadence aligned to RoB for PS utilization project profitability capacity planning forecasting etc.

• Owns integration activities with operational leadership peers within IBM

• Manages team of direct reports including operations analysts operations managers system admins

Required Technical and Professional Expertise
7+ years of experience in Global Operations Project Management or Program Management

Preferred Technical and Professional Expertise

• Strong project management skills; PMP MPM PPM or related certification a plus

• Experience planning and leading strategic initiatives with focus and transparency holding people accountable empowering teams building bridges and promoting team and business success

• Excellent communication skills (written oral interpersonal) along with ability to collaborate internally or cross group while at the same time building credible relationships

• Ability to define internal requirements and align resources to meet those requirements

• Fast learner – Must be able to learn new ideas concepts and skills quickly

• Strong passion for both client satisfaction and achieving business objectives and the ability to balance the two

• Ability to improve processes manage change and drive enablement and adoption

• Passion and ability to work well in a fast-paced rapidly changing environment and under tight deadlines

• Demonstrated initiative problem-solving skills solid judgment and accustomed to acting with a sense of urgency

• Ability to multi-task deal effectively with ambiguity and self-prioritize under pressure

• Strong leadership skills with the potential for people management

• A team player