Director, Global IT Security

Job Title: Director, Global IT Security (IT-BKFL-121322-001)

Introduction:

Director is responsible for overseeing the overall strategy, design and implementation of information security initiatives on a global basis. In collaboration with IT and business line leadership, directs the planning, implementation and monitoring of enterprise IT system and business operation defenses against security breaches, cybersecurity crimes and vulnerability issues. Oversees the IT security team who investigates possible cybersecurity crimes and data breaches. Establishes long-range corporate policies and protocols that protect the organization's digital assets. Defines and ensures the implementation of critical information security strategies, threat and vulnerability management plans, oversees the ongoing risk assessments, security architecture and engineering. Develops and communicates guidelines and controls to mitigate risks and to ensure compliance with legal and contractual requirements, corporate security to safeguard a secure business environment. Responsible for the direction, coordination and execution of business continuity and disaster recovery plans with businesses and the IT organization.

Responsible for the overall operations status, accomplishment, outstanding issues, and mitigations to incidents that affect IT Operations as it relates to the customer experience under guidance provided by the CIO. Responsible for providing an exceptional customer service experience to all who request service from the Global IT Security Team. Candidate may be required to perform duties outside of normal business hours.

Responsibilities:

• Manages Key Projects in IT Security for Toshiba Global Commerce Solutions and Toshiba America Business Solutions, Inc. Globally
• Works Directly with CIO on day to day operations
• Works With IT budget Office and Finance for Project Funding
• Manages Information Technology Cyber Security Team
• Works with all IT teams across disciplines for virtual project teams
• Perform other related duties as assigned.
• Safeguards information system assets by identifying and solving potential and actual security problems.
• Protects system by defining access privileges, control structures, and resources.
• Recognizes problems by identifying abnormalities; reporting violations.
• Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
• Determines security violations and inefficiencies by conducting periodic audits.
• Upgrades system by implementing and maintaining security controls.
• Keeps users informed by preparing performance reports; communicating system status.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
• Provide Global Support of a hybrid Cloud Environment
  • Participate in hiring Technical Analysts.
  • Training Technical Analysts on operational procedures and troubleshooting techniques.
  • Coaching, mentoring and providing guidance and career development to assigned staff.
  • Required to carry a mobile device to provide on-call or 24x7 support.
  • Coordinate with remote teams globally to ensure support consistency.
• Ensures workstation support functions related to the technical support of the employees and authorized users of the network and resources. Includes workstation configuration and installation and system update maintenance.
• Participate in projects such as new tools and rollouts of business related software and hardware, standards, processes and procedures, and training.
• May also be responsible for logistics support, J-SOX audit via defined requirements within the operational environment.
• Improving quality and consistency of support activities.
• Performs miscellaneous job-related duties as assigned.
• Adhere to all Compliance and Audit requirements

Required Skills:

• Bachelor's degree or equivalent experience.
• 6+ years of relevant experience, IT, and/or cyber security experience.
• 4+ years of people management experience.
• Ability to recognize and respond quickly to critical matters
• Strong leadership and coaching skills.
• Strong troubleshooting and problem-solving skills
• Ability to work in a team environment
• Ability to prioritize tasks
• Ability to troubleshoot applications and hardware in a methodical and rational manner
• Ability to think logically and abstractly
• Ability to work with a progressive staff in a culture of empowerment and accountability
• Intermediate/Advanced understanding and familiarity of Microsoft operating systems
• Intermediate/Advanced understanding and familiarity of the MS Office Suites
• Ability to quickly learn new technical concepts, ideas, and theories
• Communication skills (oral and written)
• Ability to follow instructions

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customersthe retail industry and becoming a more responsible company as we help create a brighter future.

#LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)