Director, Global Product Technical Support- HEME& UA - Remote

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The Director, Global Product Technical Support- HEME& UA will lead the Technical Support team for Beckman Coulter Diagnostics and will be responsible for collaborating with all departmental functions to define and manage the HEME&UA product portfolio through its lifecycle of concept to end-of-life.

This position is part of the Global Product Technical Support Team and will be remote, preferably located in Miami, FL. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

If you thrive in a fast-paced leadership role and want to work to build a world-class Product Technical Support organization-read on.

In this role, you will have the opportunity to:

• Direct the definition of design inputs for New Product Development, specifically focusing on installation and serviceability, in collaboration with functional team representatives.
• Ensure the successful planning and on-time delivery of milestones for New Product Introduction.
• Strategically plan staffing and resource requirements to effectively support current business operations and New Product Introduction, ensuring the sustained lifecycle of the product.
• Lead the acquisition of technical information for product development, including product performance, competitive features, and clinical/research requirements, to guarantee the fulfillment of Technical Support deliverables.
• Drive resolution of complex problems by conducting in-depth analysis of service data, identifying root causes of systemic issues, and developing interim mitigations and potential corrective actions.
• Spearhead the development of creative and effective support strategies, providing valuable feedback for the drafting of product documentation such as service manuals and procedures.
• Facilitate the design and testing of methods for verification of all service procedures, collaborating with the direct team, while establishing and sustaining Early Response Team processes through limited distribution of design changes. Additionally, employ sound project management practices to ensure successful product introductions.

The essential requirements of the job include:

• Bachelor's degree in engineering, science, or related technical field with 9+ years of experience in the biotechnology industry, or Master's degree with 7+ years of experience.
• Proven leadership skills with a strong background in project management.
• Exceptional problem-solving abilities.
• Excellent written and verbal communication skills, adept at conveying information to diverse audiences and management.
• Proficient in relevant software programs, including Oracle Business Intelligence Module.
• Strong analytical skills, prioritizing work to achieve milestones.
• Willingness to travel internationally and domestically approximately 25% of the time, demonstrating dedication to customer satisfaction and meeting business needs.

It would be a plus if you also possess previous experience in:

• Strong problem-solving skills, adept at tackling complex issues.
• Proficient in Lean and Six Sigma principles, driving process improvements.
• Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel), enabling effective communication and data analysis, combined with experience in leading teams through high complexity or breakthrough initiatives.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual base salary range for this role is $175,000-$200,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.