Director, Global Strategic Pricing, E-Commerce

Job Description:
This is an exciting new leadership role responsible for developing and managing a strategic pricing vertical within the e-commerce department at Workhuman. This is a fantastic opportunity for an entrepreneurial, analytical leader and problem-solver who enjoys building and is excited by the dynamics of an early-stage environment which requires balancing high-level strategy and long-term planning with agile and creative real-time problem solving. The Director of Global Strategic Pricing will be responsible for evolving and expanding our global e-commerce pricing strategies and developing the plan, team, and tactics to execute while driving significant value for our business. You will partner closely with numerous e-commerce and cross-functional teams to advance our pricing and cost strategies to deliver a superior user experience and client satisfaction and value while maximizing company revenue and profitability to fuel growth.
In joining the E-Commerce leadership team at this exciting stage, you will gain unparalleled experience in building a dynamic and robust digital offering and customer experience in a start-up-like environment that is part of our market-leading $1B+ SaaS company and platform. As a core member of the senior e-commerce team, you will have high visibility across the organization and our executive group and will be a critical leader and driver of tangible economic and profitability growth for the company.
The position will report to the Senior Vice President of E-Commerce.
Responsibilities:

• Develop and manage the strategic pricing e-commerce vertical, including the catalog pricing strategy, the long-term vision for the team, technology and capabilities needed to manage the strategy on a global scale (100+ countries), and implementation of short and long-term solutions to maximize business outcomes
• Build, develop, and scale a team to support and drive your plan and to enable scalability of our strategic pricing capabilities and approach
• Partner with e-commerce technology teams to evaluate technical capabilities, data infrastructure, and toolset and map out and design implement technology for scale
• Build scalable and dynamic analyses to design our pricing strategy for our global catalog spanning numerous product categories across 100+ countries
• Test, build, and algorithmically optimize our every day, promotional, and client-specific catalog pricing models to drive the combination of conversion rate, client satisfaction, and profitability
• Bring large, complex data sets together to drive pricing insights around user behavior, market competitiveness, and client satisfaction
• Continuously monitor the market to benchmark Workhuman vs. our competitors and the broader retail/e-commerce landscape and recommend strategic changes as needed; establish and manage third party vendors to provide market pricing insights
• Deliver insights and recommendations to executive-level teams to drive high impact decisions with high visibility
• Develop and manage third party partnerships for competitive pricing data; come to a deep understanding of the competitive dynamics of our business and integrate market data into our pricing analyses and strategies
• Partner with cross-functional teams including Sales, Client Strategy, Marketing, Finance and Operations to understand the needs of each side of the business, incorporate those into our pricing strategy, and regularly communicate updates and results
• Work closely with e-commerce leaders to understand team goals and initiatives; partner on pricing strategies to support Buying, Category Management, Merchandising, Promotions, and Client Engagement roadmaps

• Prepare executive presentations, including reporting, comprehensive business analyses, storylines to tie key strategic updates and action plans to financials & forecasts, and recommendations to senior management and the Board
• Work closely with broader e-commerce Analytics, Workhuman IQ, and Business Analytics teams to evolve Workhuman's data sophistication and data-based decision-making capabilities

Requirements & Qualifications:

• 7+ years of experience in analytics roles with 4+ years in a pricing analytics, business analytics, strategy and/or optimization-focused role in a technology (preferably ecommerce or SAAS) environment
• Highly analytical toolkit, an ownership mindset, a strong bias for action, and a desire to drive high-impact decisions with executive-level visibility
• Demonstrated experience in pricing optimization and in defining, executive, and bringing pricing strategies and solutions to market
• Entrepreneurial leader - ability to develop and lead strategy while getting down in the weeds with the team to drive fast and effective execution from day 1 with limited resources
• Proficiency querying and analyzing large datasets, including relational and non-relational datastores
• Experience with and understanding of financial margin contribution analysis and forecasting, price elasticity, catalog/inventory trend analysis
• Demonstrated capability of designing, developing, and managing operational KPI dashboards; experience with tools like Tableau/PowerBI/Looker/Grafana a plus
• Proven track record of taking ownership and driving results in an unstructured environment
• Collaborator who thrives on teamwork and has a demonstrated ability to accomplish goals by working cross-functionally; an evangelist who can get stakeholders on board with a plan and leverage cross-functional resources to get things done
• Player/Coach mentality and strong management skills; experience building and managing a high-performing team
• Desire to make an impact on business decisions with data; possess a balance of strong quantitative and analytical skills with a passion in business and leadership
• Appreciate the power of a data-driven environment and serve as a data evangelist to help grow and build a highly analytical culture
• Resourceful and creative problem solver - proven ability to tackle complex challenges with limited resources
• BA/BS with strong academic record, preferably in Economics, Mathematics, Statistics, or other quantitative discipline preferred
• MBA from a top tier school or similar degree desired
• This role requires a unique mix of business intuition, analytical expertise, and stakeholder management to drive strategic decisions related to growth and profitability

Job Type: Full time, permanent
Location: We are open to this role being located in either of our headquarters in Framingham, MA or Dublin, Ireland, or having the position be remote
The Company:
Workhuman® is pioneering the human workplace through award-winning Social Recognition® and Continuous Performance Management solutions. Workhuman inspires more than six million humans across 180 countries to perform the best work of their lives. For the past 21 years, human resources and business leaders alike have used Workhuman Cloud® to gain the proactive insights necessary to transform and lead a more connected, human-centered workplace that accelerates engagement and productivity. To learn more about Workhuman's mission to make work more human for every person on the planet and how you can ensure great work is celebrated and amplified in your workplace, visit www.workhuman.com.
Did you know

• We have more than 6M employees worldwide, on the Workhuman Cloud
• Named The #1 Great Places to Work (GPTW) in Ireland in 2019, and was also named as one of the Best Workplaces for Women. 2020 marks the eighth consecutive year on the list; in 2020, moved to "large company" category and placed #4. Named Great Places to Work in Europe in 2020.
• Named a Boston Globe Top Place to Work in 2020 (mid-size company); 7th year featured on the list; Named a Great Place to Work Certified organization for the past 5 years
• In 2021: Best Workplaces in Tech in Ireland, Best Workplaces in Europe

At Workhuman, we love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.