Director, Head of Account Transfer and Client Onboarding Services

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Director, Head of Account Transfer and Client Onboarding Services

Job Description

Join RBC Wealth Management, a 2021 Minneapolis/St. Paul Business Journal "Top Place to Work", and shape RBC's future!

What is the opportunity?

This position provides strategic and tactical direction to support our Client Onboarding Services and Account Transfers department. This individual will work to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism. This position requires a thorough understanding of RBC US Wealth Management's strategic priorities, competitive advantages, and positioning within the industry to ensure optimal alignment of the departments' plans and priorities with those of the firm. This position interacts extensively with various business lines, as well as the functional units within the firm, providing process and service support to both internal and external customers. The individual in this position is expected to be a knowledgeable senior level liaison for both Operations and RBC. This individual must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments.

What will you do?

• Oversee complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk and aligned to regulatory adherence.
• Establish and maintain credible, professional relationships with clients, internal business lines and external vendors, soliciting and responding to feedback and gaining their commitment and support.
• Provide leadership to managers on risk mitigation strategies and risk management, within a constantly changing regulatory framework.
• Lead, manage and support department managers to ensure overall performance meets or exceeds the established industry and company standards for service, innovation and professionalism.
• Lead managers to coordinate and delegate assigned responsibilities; ensuring processes are performed according to prescribed regulations and established policies and procedures.
• Apply knowledge of industry trends, regulations and technologies to long-term strategy for areas of responsibility and coordinate with other Operations and RBC departments.
• Serve as project manager or project owner for Operations projects and represent Operations in cross-functional projects.
• Maintain existing firm and regulatory policies and procedures. Identify, recommend and implement new policies and procedures as they become warranted.
• Analyze existing processes and procedures, make suggestions for improvement and implement departmental changes. Keep abreast of industry regulations, trends, and technologies

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 7+ years of securities, banking, technology and/or job specific industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 7+ years prior securities, banking, technology industry and/or job specific related experience
• 7+ years credit operations, project management, vendor management, analysis, and/or risk control experience
• 7+ years demonstrated and sound managerial experience leading and managing a team
• Client Onboarding, ACATS, and implementation experience

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field
• Proven success creating, communicating and executing business strategy and related outcomes
• Exceptional conflict management, negotiation and influencing skills.
• Advanced knowledge related to business lines, business strategy, needs and technology
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
• Comfortable in a position affording visibility and interface with senior management/executives

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Summary

Address:

Minneapolis, Minnesota, United States of America

City:

USA-MN-MINNEAPOLIS

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-03-07-08:00

Application Deadline:

2023-05-31-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.