Director, HRIT / HRSC

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day-working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities, and a culture of innovation that embraces diversity, inclusion, flexibility, collaboration, and career growth. If this sounds like the choice you want to make, then choose MITRE-and make a difference with us.

The Director, People Systems and Services, serves as a collaborative thought-leader, providing strategic leadership, direction, and management of a multi-disciplinary division including HR Technology (HRIT) and the HR Employee Service Center (HRSC) reporting to the Vice President of People Experience and Strategy as part of the People, Brand, and Communications Sector. The Director will execute strategic priorities that continue to transform the way we work, leveraging our people systems, tools and business processes to deliver maximum value, quality data, and exceptional experiences for our people.

Essential Job Functions:

• Oversees division operations, including achieving deliverables that support MITRE's vision, mission, and good growth strategy.
• Represent the Workday HRIS/HR Service Center teams by clearly communicating solution options that enable informed decisions by stakeholders.
• The Workday HRIS Director will direct a team of HRIS professionals and own the ongoing design, deployment, and maintenance of Workday HCM (Core HCM, Payroll, Compensation, Recruiting, WD Extend, etc.). You will collaborate with key business stakeholders and our HR organization to solve business problems through technology to enable MITRE to continue to evolve and optimize at scale. You will be responsible for providing strategic direction for the HRSC, Workday HCM platform and the Workday HRIS team.
• Lead all aspect of the Human Resource Service Center (HRSC) in support of onboarding, operations, and maintenance of customer care with internal staff and stakeholders.
• In partnership with leadership and key stakeholders, create and execute an innovative strategic roadmap that leverages Workday and other people systems and tools to continue to transform the way we work, ensure scalability of operations, and create exceptional experiences for our people.
• Partners with internal and external peers and leaders across the people organization, Finance, and IT to develop and execute leading employee services practices and a high-quality delivery model to ensure operational efficiencies, consistency, compliance, and an exceptional people experience.
• Collaborate closely with IT/Finance Systems/Payroll to lead Workday Releases and ensure alignment across the Workday platform.
• Partner with IT Operations and Legal on the creation and maintenance of change management policies and procedures
• Creates and maintains key metrics for measuring team performance and uses the metrics to inform decisions and recommendations for improving people data management and/or process changes. Accountable for instilling operational rigor across all areas of responsibility.
• Works closely with division team and other systems leaders across the organization and outside vendors to troubleshoot service issues -ensuring day-to-day system support and operations are balanced with strategic projects and initiatives.
• Manages relationships with vendors, and the development of training and documentation for system use and maintenance.
• Ensures Workday tools support current and new MITRE and people focused strategic priorities by establishing regular Continuous Improvement cycles, providing visibility to key stakeholders across the enterprise.
• Leads regular Workday reviews to monitor enhancements in pipeline, set expectations for future Workday releases, develop, and maintain roadmap(s) for large projects, and collect feedback and provide project updates.
• Lead, develop, and coach diverse and high performing teams, fostering an inclusive, equitable, and dynamic work environment that provides career growth and development opportunities.

Required Qualifications:

• Bachelor's degree in Information Systems Engineering, Information Technology, Human Resources or related field and minimum of 15 years' relevant work experience or equivalent combination of related education and experience
• Must have at least 3-5 years of progressive management experience with experience in Human Capital Management (HCM) systems operations. Experience in Workday is highly regarded.
• Experience working for a large organization with employees dispersed across multiple states and globally.
• Experience integrating and managing a high-volume Employee Service Center.
• An expert in HR systems operations with extensive experience providing consultation on complex issues to both technical and non-technical stakeholders.
• Self-starter with entrepreneurial, "roll up your sleeves" spirit who can function as both a "working" senior leader who not only role models behaviors for team members, but also works closely alongside their teams to manage the launch of new systems and programs.
• Exceptional organizational skills including the ability to work in a fast-paced environment with responsibility for managing multiple assignments and flexibility to pivot quickly reprioritizing work based on environmental needs.
• Excellent written and oral communication skills across all levels of an organization.
• Must be highly motivated, proactive, flexible, coachable, and possess the ability to effectively scan environment for cues to guide decision making.

Preferred Qualifications:

• Experience in or for federal government, federal government consulting/contracting and/or FFRDCs.
• At least 10 years of previous experience managing people, projects, and programs with responsibility developing, delivering, and managing HR information systems and/or HR Service Centers.
• Experience leading enterprise projects/project management experience.
• Active security clearance not required, but ability to obtain clearance may be required.

What You'll Get

• The unique and exciting opportunity to work at one of the leading nonprofits focused on solving our nation's toughest challenges in pursuit of a safer world.
• A strong collaborative atmosphere where an innovative spirit and continued learning are highly prized.
• An opportunity to be involved and play an active role in client conversations and activities taking place all the way up to senior C-Suite leadership.

This requisition requires the candidate to have a minimum of the following clearance(s):

None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

None

Work Location Type:

Hybrid

Subject to all federal and state laws, rules and regulations, MITRE requires all employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. MITRE will provide reasonable accommodation to individuals who are legally entitled to an exemption under applicable laws so long as it does not create an undue hardship for MITRE and/or does not pose a direct threat to the health or safety of the employee or others in the workplace.

MITRE is proud to be an equal opportunity employer. MITRE recruits, employs, trains, compensates, and promotes regardless of age; ancestry; color; family medical or genetic information; gender identity and expression; marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. For further information please visit the Equal Employment Opportunity Commission website EEO is the Law Poster and Pay Transparency .

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