Director Human Resource Services

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Job Title
Director Human Resource Services

Location
Cleveland

Facility
Cleveland Clinic Main Campus

Department
HR Services-Caregiver Office

Job Code
T98031

Shift
Days

Schedule
8:00am-5:00pm

Job Summary
Job Profile Summary
Serves as the HR Services leader and acts as a strategic advisor supporting operational strategies for the core business with Institute/Division/Hospital Leadership. Builds a deep understanding of business and workforce needs in order to translate operational challenges into human resources strategies. Collaborates with human resources centers of excellence (COEs) to support those needs. Navigates and balances the needs of the business, organization and HR. Maintains an independent perspective and voice within the Institute/Division/Hospital Leadership team.

Job Details

Responsibilities:

• In collaboration with Institute/Division/Hospital Leadership, creates and ensures ongoing review of the HR strategic plan aligned to business goals and workforce planning needs of the area.
• Establishes Objectives & Key Results (OKRs) to communicate, measure and track key outcomes of the strategic plan.
• Builds and maintains relationships and partners with HR COEs to drive the Institute/Division/Hospital's HR strategic plan and other HR initiatives, which may include workforce planning, diversity & inclusion, benefits, compensation, talent acquisition, workplace wellness, learning & engagement, HRIS & analytics and HR communications.
• Directs and oversees the work of HR Services employees.
• Identifies opportunities, makes recommendations and drives process improvement.
• Understands, uses, and interprets HR and business metrics to identify trends, problem solve and influence change.
• Assesses and elevates the level of talent on a continuous basis. Provides structure and guidance for leadership development strategies within the organization.
• Viewed as a trusted and strategic advisor to the Institute/Division/Hospital executive team regarding key organizational and HR issues.
• Serves as a coach in efforts related to change management, engagement, team effectiveness, and leadership development.
• Facilitates leadership development initiatives such as retreats, new leader assimilations, and team engagement activities.
• Investigates complex employee complaints and makes recommendations to senior leaders.
• Navigates difficult discussions and complex situations to assist leadership with assessing performance deficiencies and developing plans to address.
• Assesses risk to organization for all issues related to employees and HR matters and offers sound recommendations to address.
• Oversees that leaders are informed and compliant with organizational initiatives (e.g., annual performance reviews, merit, engagement, compliance, flu, etc.) and regulatory compliance.
• Maintains regulatory knowledge and expertise. Partners with the legal department as needed/required.
• Oversees collective bargaining agreement and relationship, contract interpretation, and contract negotiations, if applicable.
• Participates in Institute/Division/Hospital leadership councils and committees as appropriate.
• Other duties as assigned.

Education:

• Bachelor's degree in human resources, business or related field required.
• Master's Degree preferred.

Certifications:

• Human Resources certification preferred (Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP)).

Complexity of Work:

• Strong communications skills (verbal and written), group facilitation and presentation skills.
• Requires analytical skills in talent management, workforce planning, and HR strategy, including the ability to analyze and apply data measure performance and outcomes.
• Requires critical thinking skills, problem solving, decisive judgment and the ability to work with minimal supervision.
• Ability to build relationships at all levels of the organization.
• Proficient in Microsoft Office applications (i.e. Outlook, Word, Excel and PowerPoint)

Work Experience:

• Minimum 8 years of progressive, related Human Resources experience inclusive of 3 years' management experience and/or experience coaching and mentoring leaders required.
• Healthcare experience is preferred.
• In depth knowledge of employment and labor laws (EEO, FLSA, OSHA, FMLA, ADA, NLRA, etc.).

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system and, in some locations, off-site.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Keywords: HR Director, Human Resources Director, HR Services

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities