Director, Implementation - Accounting

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How you'll add value:

• Team Leadership: Lead and mentor a team of managers and implementation specialists, fostering a culture of excellence, continuous improvement, and professional growth. 
• Methodology Development: Refine and innovate implementation methodologies and best practices to optimize deployment processes and enhance client outcomes. 
• Cross-Functional Collaboration: Partner with sales, product management, and customer success teams to ensure that implementation strategies are aligned with broader business objectives.
• Project Oversight: Manage multiple concurrent implementation projects, ensuring timely delivery, adherence to scope, and maintenance of the highest quality standards. 
• Client Engagement: Serve as the escalation point for complex implementation challenges, working closely with clients and internal teams to resolve issues efficiently. 
• Stakeholder Relationships: Build and maintain strong relationships with key stakeholders, including clients, partners, and internal departments, to support project success and long-term client satisfaction. 
• Performance Optimization: Monitor and analyze implementation metrics to identify opportunities for improvement, driving team performance and enhancing overall efficiency. 
• Industry Expertise: Stay abreast of industry trends, accounting practices, and restaurant operations to provide expert guidance and support to clients and team members. 
• Training & Documentation: Contribute to the creation and refinement of training materials and documentation, ensuring that implementation processes are well-documented and easily accessible. 
• Pre-Sales Support: Participate in pre-sales activities as needed, offering implementation insights to bolster the sales process. 
• Compliance Management: Ensure compliance with data security and privacy regulations throughout the implementation lifecycle. 
• Product Feedback: Collaborate with the product development team, providing actionable feedback based on client needs and implementation experiences to drive product enhancements. 

What you'll need to be successful in this role:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field; MBA or CPA preferred. 
• 8+ years of experience in software implementation, project management, or consulting, preferably in the restaurant or hospitality industry. 
• 5+ years of experience in a leadership role managing teams and complex projects. 
• Strong understanding of accounting principles, financial reporting, and restaurant operations. 
• Excellent communication, presentation, and interpersonal skills. 
• Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. 
• Experience with restaurant management software, ERP systems, or cloud-based accounting solutions. 
• Strong problem-solving and analytical skills. 
• Ability to travel up to 20% of the time. 
• Proficiency in Microsoft Office suite and project management tools. 

R365 Team Member Benefits & Compensation

• This position has a salary range of $124,000-$135,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives


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