Director, Implementation Services

Director, Implementation Services

$104,286 - $146,000 - $187,714

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Scoop:

Directs, develops, and promotes the overall vision, goals, objectives, and strategies for the Implementation group, in line with MedImpact's goals and objectives.

What You Get To Do:

• Direct the implementation of all new health plans by working with the appropriate Account Manager, Implementation Coordinator, PBM Coordinator, and client representative to ensure all facets of the plan implementation are completed
• Provides strategic direction for all Client Implementations
• Ensures Implementations are functioning at the highest level and corporate standards are met or exceeded
• Determine staff needs for access to information sources, equipment, software, and communication systems in an effort to maximize productivity and promote professional competency
• Facilitate implementation team meetings; accountable for all aspects of Implementation process
• Oversees day-to-day Implementation activities and continually develops and monitors performance goals
• Develop and promote the Implementation vision, goals, and objectives in support of MedImpact's overall vision and objectives
• Select, develop, and manage the organization to implement the vision and keep team members motivated and focused on achieving goals and objectives
• Determine feasible implementation timelines, review project deliverables, develop and maintain accurate project information throughout the implementation process
• Ensure highest quality measures utilized and followed
• Lead New Business Implementation Process and Team on all aspects of implementation, including benefit management, pharmacy network, information technology, production, and reporting, etc.
• Travel with sales team for finalist presentations; coordinate with Account Management team to manage all client expectations through the completion of the implementation project
• Work closely with Contracts, Underwriting (Risk Sign Off), Account Management, and Sales to obtain the Plan Profile, and review the contract and RFP to determine implementation deliverables and costs
• Work closely within MedImpact to maintain on-going technical and operational knowledge
• Provide direct client support at a senior level
• Partner with senior management to ensure service level is maintained throughout client relationships
• Maintain development, measurement and maintenance of Implementation department yearly goals and objectives as related to new and existing business implementations

Supervisory Responsibilities

• Manages assigned staff in the segment area
• Responsible for the overall direction, coordination, and evaluation of the unit
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary

Education and/or Experience

For consideration candidates will need:

• Master's Degree or equivalent
• More than ten (10 ) years' related experience in a healthcare or PBM environment; or equivalent combination of education and experience
• Previous employee management and project management experience
• Executive level management experience preferred
• Leadership experience may be substituted with ten (10) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP ) for current active employees

Computer Skills

Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.

Certificates, Licenses, Registrations

None currently required.

Other Skills and Abilities

Superior knowledge and understanding of PBM operations, customer service and implementations. Excellent interpersonal skills, written and verbal communication and group presentation skills. Ability to lead and direct several interactive departments and work with others.

Travel

This position requires domestic travel of up to 25% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

This position is eligible for Employee Referral Bonus at Level III

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers, and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.