Director, Information Technology

About the Company:

We take a consultative approach to identify gaps and introduce next-generation solutions that help our clients minimize risk, maintain compliance, and increase efficiency. Cyderes is emerging as one of the most dynamic managed security services providers in the world with six global Security Operations Centers, top technology partners, and a dedicated team of cybersecurity experts. With offerings spanning Managed Security Services, Identity and Access Management, and wide-ranging Professional Advisory Services, we have solutions to meet the needs of any enterprise worldwide.

About the Job:

Cyderes is seeking a Director of Information Technology. The ideal candidate will be a proven leader who can leverage their IT service and delivery experience, thought leadership, and technical acumen to help transform the Cyderes IT team into a high-performing technology service and support organization.

The role will work closely with the VP, Information Technology and the IT leadership team to transform two legacy start-up IT organizations into a cohesive corporate level technology team. The chosen candidate should be well versed in:

• corporate level IT organizations including compliance, governance and change management
• developing IT policies, procedures and processes
• familiar with compliance initiatives such as SOC2 audit
• selecting, establishing or implementing core IT solutions including:
  • IT procurement and financial management
  • asset and inventory management
  • contract management
  • supplier and vendor management
  • end-user support/help desk ticketing
  • knowledge management
• identifying, tracking and reporting key performance indicators
• establishing service level agreements
• streamlining and managing day-to-day IT operations including help desk, patch management, and technical IT projects
• mentoring and coaching technology personnel and teams

Responsibilities:

• Experience supporting/managing cloud-based systems and infrastructure for a fast-growing corporation

• Day-to-day oversight and management of the IT team

• Implement a full complement of policies, procedures, processes, systems, metrics, and reporting that not only meets current needs of the business but positions the organization for fast and continued growth

• Monitor and assure adherence to policies, procedures, processes, service level agreements, metrics, budget, schedules, work plans and performance requirements

• Manage the IT Operations and Support team to streamline operations, track and report key metrics, grow the team's skills and abilities and implement a continuous evaluation and improvement process.

• Work alongside the IT leadership team to build out additional IT services and functions as required

• Define requirements, select, and implement IT solutions to improve the identification, tracking, reporting and operations of the IT function

• Manage and direct cross-functional teams to deliver projects and/or services as required by the business

• Timely and clear communication with team members in both praising a job well done or providing guidance on methods to improve capabilities and service

Requirements

• Minimum a bachelor's degree in computer science/Information Systems, Engineering, or Science equivalent

• 15+ years experience in systems management, information technology, or related fields with at least 7 years as a IT Director managing an information technology operational department including day-to-day operations, help desk, and technical IT projects

• 7+ years of work experience with general business operations systems including CRM, financial, accounting, project management, HR, etc.

• Proven track record of expertise in network security architecture, network infrastructure, operating systems, and Internet structure and development

• Excellent analytical, technical, organizational, interpersonal, and communication skills, both verbal and written; ability to condense complex information into simple language for the appropriate audience

• Proven experience with IT governance and compliance including policy and procedure development, process design and implementation, systems selection and implementation, third-party compliance and audits (e.g., SOC 2, etc.)

• Strong interpersonal and customer service skills

• Multi-tasker who is comfortable working alone or in a team environment. Detail oriented, ability to assess a situation quickly and form a plan of action

• Experience with design thinking, innovation lifecycle of software development (prototyping, fail early etc.), and agile delivery

• Experience, desire and comfort to build and work with teams located across many locations and geographies

• Willingness to work at the office - this is not a remote position. We want the resource in the Kansas City office located in South Kansas City.
• Flexibility to work as required to meet the needs that arise in a technology department
• Strong mentor and coach to IT team members to enabling IT personnel to continue to grow and expand their capabilities