Director - Infrastructure Operations

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

eService is the market leader in payment card acceptance and electronic transaction clearance in Poland and is the largest technology provider of merchant acquiring services in Central and Eastern Europe. The company has been in business for nearly 25 years, and offers omnichannel payment solutions for merchants, both in store and online, including POS terminals and a payment gateway for e-commerce and m-commerce solutions. The company supports the promotion of cashless payment methods in small and medium-sized enterprises, as well as in local government units and public institutions.
eService is a joint venture of Global Payments Inc. (NYSE: GPN) and PKO Bank Polski. Headquartered in Atlanta, Georgia with approximately 27,000 team members worldwide, Global Payments is a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific, and Latin America.
 

Director - Infrastructure Operations

You will be responsible for the management of a team of skilled engineers, and working closely with our partners in the wider technology group to ensure the stable and secure operation of our data center infrastructure.

Key Responsibilities:

· Line & performance management responsibility for a skilled team of engineers

· Proactively manages availability, reliability and performance of environments devising and delivering on approaches to reduce incidents, MTTD and MTTR in efficient and effective ways

· Acts as an escalation point for critical tickets and service-affecting incidents confidently taking control of situations and leading to a successful resolution

· Responsible for the management of security and vulnerability management within the infrastructure domain, in partnership with our infosec team.

· Plans, reviews and leads the implementation of complex, high-risk changes

· Coordinates key operational and project workload for the team ensuring timely completion in a progressive manner that biases lean approaches and continuous improvement

· Coordinates the hiring process, screening and interviewing candidates for the team

· Incident Management - Co-ordination of technical troubleshooting efforts during incidents

· Provides technical leadership to the team of Operations Engineers, coaching them in the approach to technical challenges.

· Manages department financial responsibilities, in partnership with our service delivery team

Expectation:

· Maintains open communication with customers and stakeholders

· Continually challenges how we do things and implements improvements ensuring repetitive tasks are eliminated/minimized.

· Drives to achieve and maintain high standards

· Proactively looks for opportunities to share knowledge and skills across teams

· Continually analyzes how we do things, suggests/implements improvements and closes gaps/risks

· Assists team members in developing their skills/careers and achieving potential 

· Willing to coordinate efforts across all BTS teams to drive improvements across all Infrastructure teams

· Willing and ability to work in our office in Warsaw (we offer hybrid model)

· Speaks fluently English and Polish

Key Requirements:

· Experience in managing team(s) of Technical staff in a related discipline (at least 6years)

· Experience in leading infrastructure projects (at least 10 years)

· Experience working with key operational processes such as Change Management, Lifecycle Management, Patch Management, etc.

What will you get from us:

· Employment contract with the prospect of long-term cooperation

· Tools necessary for work

· Onboarding, training for employees: with us you will develop your professional and personal potential

· Luxmed private medical care for you and your family members (including dentistry)

· Access to Multisport card

· Possibility of joining group life insurance

· Free learning English and German (on-line)

· Access to a free and anonymous employee support program in the field of psychological, financial and legal counselling

What's next:

· Send your resume

· Phone interview - short talk about the position and your experience (15 min)

· Recruitment meeting - we will get to know each other, you will learn more about eService, meet your manager and we'll talk more broadly about your experience (60 min)

· Employment offer - after a successful recruitment process we will make you an offer of cooperation

· Welcome to our team - we will provide you with the necessary tools for work and implement you in your new responsibilities

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].