Director, IT Service --Remote

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose:

Tech Support Services (TSS) provide in person and remote front line IT support to approximately 90,000 users across the country

Build a strong and vital team with a culture of continuous improvement, operational excellence and a passion for customer service.

As a key member the Tech Support Services Leadership team define and execute strategic initiatives with relevant IT teams, to identify and deliver on key initiatives including improved efficiency and effectiveness of service to meet Centene's needs.

Drive End Point and Employee life cycle management and support, including Access Management provisioning for new hires.

Deliver Site IT infrastructure support including Office/Cubical setup, Print , Audio Visual (Conference Rooms) , Network, Telephony and walkup Tech Centers.

Own TSS wide End Point supply chain management of personal computers and peripherals (predominantly Laptops) including Forecasting, procurement, inventory management, PC Refresh, new hire and termination retrievals via 3 Logistics Centers.

Directs strategy and plan for the implementation and development of policies and procedures to ensure consistently high levels of quality and availability

Defines and maintains service operations key performance indicators (KPI) metrics

Shares knowledge and develops staff capabilities to strengthen understanding of service operations, business issues and best practices; evaluates and defines implications to IT

Manages the budget for service operations, supports reporting and forecasting activities

Mentors and guides staff

Shares knowledge and develops staff capabilities to strengthen understanding of business issues and best practices

Develops and communicates organizational objectives; inspires and motivates team members to achieve results

Directs the hiring and training of new and existing staff, conduct performance reviews, and provide leadership, technical guidance and coaching

Performs other duties as assigned

Complies with all policies and standards

Education/Experience:

Requires a Bachelor's degree and 7+ years of related experience, including prior management experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

Strong background in managing teams who support end user technologies, PC Hardware, Microsoft office, basic network skills, print conference room/Audio Visual

Soft Skills:

Ability to lead/manage others

Collaboration and team building skills

Effectively coaches and delivers constructive feedback

Instills commitment to organizational goals

Ability to communicate and make recommendations to upper management

Effective conflict management skills

Develops and delivers effective presentations

Demonstrated negotiation skills

Ability to analyze and interpret financial data in order to facilitate on projects initiatives and goals

License/Certification:

ITIL Foundations v3 preferred

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.