Director, Mail and Print Operations

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

Rocket Central is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we'll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you'll need to succeed, no matter what stage you're at in your career. You'll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Central has to offer!

Minimum Qualifications

• 1 year of leadership experience in a large-volume production environment, operations or service delivery
• 1 year of experience managing a budget or P&L
• 2 years of experience as a training, coaching and mentoring leader

Preferred Qualifications

• 4 years of leadership experience in operations or service delivery
• Experience leading teams of 25 or more people
• Digital Press Operator certificate
• Production experience in print services, mail services or other high-volume services
• Advanced knowledge of high-volume print services and/or wide format print solutions

Job Summary

As the Director of Print and Mail Operations, you'll provide leadership, strategy and vision to your team and serve multiple partner companies. This means being accountable for creating and maintaining world-class teams and processes that ensure volume, cost, quality and on-time delivery of services. Our ideal candidate has vast experience working in a print implant or production print facility and would have some experience with marketing print production.

Responsibilities

• Drive a client service mindset into actions that support our business partners and their team members
• Model strong leadership that embraces diversity, promotes clarity and drives results
• Evaluate and develop the skills of leaders through honest feedback, personal coaching and performance reviews
• Work with senior leadership to implement strategic plans that support the team members, business partners and shareholders
• Inspire a team environment that promotes accountability and strategic thinking
• Document processes to continually evaluate and enhance our delivery of services
• Deliver consistent improvements through OKRs, goals setting and service standards
• Measure success and drive change through metrics, identifying trends, corrective actions and successes
• Develop project plans with timelines and deliverables clearly defined
• Evaluate products and vendors that elevate our environment and encourage innovative solutions
• Select, analyze and review vendors that deliver services within budget and exceed expectations
• Analyze spending, cost benefits and conduct budget reviews
• Engage in partner meetings to discuss business needs and service delivery achievements
• Recommend hardware and software solutions to improve delivery and or cost-effectiveness of service

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.