Director, Market Operations

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Director, Market Operations, you will have P&L responsibility for an assigned region and manage all aspects of operations. You'll lead a team of direct reports, interact with key customer contacts and have accountability for driving operational efficiency while improving the overall customer experience. You've built an impressive career already and you're ready to take it to the next level. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.

XPO intends to spin off its tech-enabled brokered transportation platform as RXO in or around November 2022, creating two independent publicly traded companies. Visit rxo.com for more information. Please note that this position is in scope to transition to RXO once the planned spin-off is completed.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service and contractor procurement
• Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
• Proactively manage customer service metrics to drive an excellent customer experience
• Provide guidance, training and performance management to employees while developing talent through continuous coaching
• Establish and maintain effective, collaborative work relationships both internally and externally
• Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
• Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
• Manage expenses accurately and meet P&L budget goals; develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
• Prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established timeframe

What you need to succeed at XPO:

At a minimum, you'll need:

• 7 years of experience in carrier development, delivery, distribution logistics and facility/warehouse management
• Experience performing complex analyses of data, processes, policies, procedures and/or systems

It'd be great if you also have:

• Bachelors' degree in a business-related field
• 10+ years of experience in the logistics and transportation industry
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
• Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience
• Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed
• Strong organizational and time management skills

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.

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Nearest Major Market: Detroit
Job Segment: Operations Manager, Manager, Performance Management, Procurement, Operations, Management, Human Resources