Director - Migrations

General Summary

The Director of the Migration Team is a key member of the ConnectWise post-sale organization responsible for leading entry level to experienced professionals focused on opening and closing the migration process. This role supports the improvement of process partnering cross-functionally to ensure successful completion of day-to-day issue resolution data collection and analysis of any migration related projects.

Essential Duties and Responsibilities

Sets goals and objectives for team members for achievement of migration results • Supervises support and/or professional level colleagues • Ensures policies practices and procedures are understood and followed by direct reports partners and  stakeholders • Leads and prioritizes the daily activities of the team • Manages mentors and coaches to develop a collaborative and dynamic team • Coordinates cross-functional communication to align initiatives and strategies to drive efficiency • Serves as the escalation point for issues with sku migration tools quoting processes renewal processes  at time of migration and cross-departmental RACI understandings. • Coordinates cross-functionally for approvals escalations discounts and MRR reductions • Communicates team metrics and recommends improvements to leadership • Maintain our Migration playbook and processes to stay current on policies and procedures • Manages and facilitates ongoing team training programs to ensure compliance with standard processes • Identifies process gaps and provides solutions to leadership

Knowledge skills and/or abilities required

Ability to communicate clearly with internal colleagues and leadership • Ability to work independently on projects and processes  • Ability to situationally adapt and understand new technology/processes • Willingness to work in a team environment • Strong organizational and customer service skills • Professional presence suitable for interaction in meetings in-person or via email • Excellent presentation and communication skills • Strategic thinking skills

Educational/Previous Experience Recommended

Bachelor’s degree in related field or equivalent business experience • 4+ years of relevant experience • 2+ years managerial experience

Working conditions

Remote in the US • 0-10% travel may be required