Director National Program Management - Towers

Position Title: Director National Program Management (M4)

Company Summary:

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Position Summary: The Director National Program Management plays a critical role in ensuringsuccessful delivery and execution of customer programs and projects by providing the support necessary for Program Management and Service Delivery to achieve their target. This leader is responsible for (1) Reporting, (2) Analytics (3) Support Services (including Customer System Interface, Processes, Standards, Training and Communication & Service Sales Costing.

Essential Job Functions

• Conduct Monitor and control results by continually tracking, reviewing, adjusting and reporting on Program performance
• Partner with Business Performance to establishes standards, processes and controls in alignment with customer objectives and requirements and Crown Castle's business needs
• Drives continuous improvement and monitors operational compliance by establishing consistent, clear and actionable reporting, and addressing improvement opportunities through coaching and training, or refinements to standards, processes and tools/templates
• Monitors current and future customer activity and partners with Delivery and Sales organization to ensure proper resource and capability planning and prioritization related to delivery of customer program and projects
• Leads cost estimation, initiation and planning of customer programs and supports Sales through opportunity stage
• Defines and monitors KPI's to ensure cross-functional alignment and successful delivery of customer program and projects across the full delivery lifecycle
• Drives clear, consistent, and timely enterprise-wide reporting for Senior Leadership and delivery teams with actionable observations and recommendations, with particular focus on risk mitigation and issues resolution
• Drives communication and decision-making cross-functionally and with senior leaders on integrated program planning and implementation including, but not limited, to matters such as risks, issues, and prioritizations
• Supports the identification, implementation and troubleshooting of organizational, processes and systems matters internally and externally with customer processes and systems
• Support Customer programs with Utility Relations including, escalation resolution, risk management and utility standards
• Leads and develops a team of managers and teammates, including hiring, performance management and coaching

Expectations

• Possesses high-quality and timely decision-making in a fast paced, uncertain environment
• Focuses on meeting customer objectives and requirements while balancing Crown Castle's objective and requirements
• Data-driven management and decision-making
• Ability to solve complex problems, communicate outcomes and influence conversations
• Ability to prioritize long-term plans with short-term urgent response needs
• Proactive and action-oriented with a view towards taking well-reasoned risks
• Builds and develop effective teams
• Plans and aligns resources and priorities
• Ability to diagnose workflow problems and institute remedies and deep understanding of Crown Castle processes, workflows, and tools

Education/Certifications

• Bachelor's degree or equivalent experience required
• PMP or comparable certifications preferred

Experience/Minimum Requirements

• Ten (10)+ yearsof experience driving complex operational projects utilizing project management principles (e.g., PMBOK, Agile, etc.)
• Five (5)+ years of leading cross-functional teams through change
• Experience developing, implementing, and monitoring complex processes and controls

Organizational Relationship

Reports to: VP Pre-Construction Services

Title(s) of direct reports (if applicable): Sr Managers and Managers

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). This position requires up to 25% travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)