Director Network Infrastructure and Cloud Operations

Come build the next-gen fintech at Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With a new, state-of-the-art HQ in Scottsdale, AZ - plus growing presences in San Francisco, New York City, and Chicago - we're entering our next big chapter.

Make your mark on what's next in fintech with Zelle®.

Overall Purpose

This directs and leads the Information Technology Network Infrastructure and Cloud Operations team. The Director of Network Infrastructure and Cloud Operations is responsible for the end-to-end lifecycle management of the on-premise and cloud network capabilities for Early Warning Services. This includes proactive monitoring and response to alerts and incidents, performing upgrades, applying fixes/patches, remediating vulnerabilities and supporting other technology teams in troubleshooting issues. In addition, this team is responsible for delivering and building the automation of standard network service requests. The position requires technical knowledge in the area of wide-area, local-area, data center, wireless, network virtualization, software defined networks, DNS, load balancing and firewalls; voice infrastructure and related technology. The position will engage and collaborate with peer Information Technology and Security organizations.

Essential Functions

• Directs the development, deployment and execution of strategic infrastructure technology programs and initiatives that support the EWS corporate strategy
  Develops technology roadmaps that align with the Information Technology architectural vision.
• Ensures the high availability, performance and security of all on-premise and cloud network infrastructure and leverages metrics to manage and continuously improve service levels
• Prepares technology life cycle refresh programs to ensure all network capabilities are kept at current levels and prevent technology obsolescence
• Utilizes automation tools and technologies to optimize the provisioning of infrastructure for customers.
• Data Center migrations/consolidations and colocation/carrier contract management
• Provides effective leadership direction, performance feedback and mentoring which will result in an engaged and high performing team
• Interacts with customers, vendor partners and auditors in a professional and collaborative manner
• Meets or exceeds customers' expectations and ensures that programs and projects are delivered on time and within budget
• Provides reporting for defined key performance indicators on network availability, performance, lifecycle and services
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree in Computer Science, Engineering, Math or Physical Science or over 16 years working in information technology in lieu of a degree
• 10 or more years direct/ related work experience and 5 or more years of leadership experience in applicable infrastructure roles
• The position requires technical knowledge in the area of wide-area, local-area, data center, wireless, network virtualization, software defined networks, DNS, load balancing and firewalls; voice infrastructure and related technology.
• Technical experience with network and voice technologies, telecommunications and transport technologies
• Experience leading diverse high performing teams
• Extensive experience in enterprise platforms that are designed for scalability, resilience and performance
• Experience working in an agile environment with Site Reliability Engineering and DevOps teams
• Understanding and experience supporting disaster recovery and business continuity processes.
• ITIL service management experience or certification
• Excellent verbal and written skills
• Excellent interpersonal skills are required with a demonstrated ability to support complex organizational relationships.
• Experience in analyzing technical issues and making recommendations for corrective action.
• Background and drug screen.

Preferred Qualifications

• Demonstrable experience automating the delivery of network services
• Demonstrable experience leading technical teams in response to incidents and issues, including other engineers

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• Parental Leave - 12 weeks paid leave plus access to Maven Maternity
• Paid Time Off - Unlimited Time Off* starting on Day 1, plus 11 paid company holidays
• Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.