Director, Network Infrastructure & Cloud Engineering

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

This position directs and leads the Information Technology Network Engineering team. This includes the planning, engineering, deployment and health of the on-premise and cloud network capabilities that support Early Warning Services. The position requires technical knowledge in the area of wide-area, local-area, data center, wireless, network virtualization and software defined networks, DNS, firewalls, load balancing, automation; voice, contact center and related technology. The position will engage and collaborate with peer Architecture, PMO, Information Technology and Security organizations.

Essential Functions

• Directs the development, deployment and execution of strategic infrastructure technology programs and initiatives that support the EWS corporate strategy
  Develops technology roadmaps that align with the Information Technology architectural vision.
• Ensures the high quality engineering that ensures the availability, performance and security of all network capabilities and leverages metrics to manage and continuously improve service levels
• Prepares technology life cycle refresh programs to ensure that network capabilities are kept at current levels and prevent technology obsolescence
• Utilizes automation tools and technologies to deploy network capabilities
• Data Center migrations/consolidations, colocation, telecom/carrier contract management
• Provides effective leadership direction, performance feedback and mentoring which will result in an engaged and high performing team
• Interacts with customers, vendor partners and auditors in a professional and collaborative manner
• Meets or exceeds customers' expectations and ensures that programs and projects are delivered on time and within budget
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree in Computer Science, Engineering, Math or Physical Science
• 10 or more years related work experience and 5 or more years of leadership experience in applicable infrastructure roles
• The position requires technical knowledge in the area of wide-area, local-area, data center, wireless, network virtualization and software defined networks, DNS, firewalls, load balancing, automation; voice, contact center and related technology.
• Experience with various types of network and voice infrastructure to include cloud-based platforms
• Demonstrated experience engineering networking capabilities both on-premise and in cloud
• Experience leading diverse high performing teams
• Extensive experience in enterprise platforms that are designed for scalability, resilience and performance
• Experience working in an agile environment and DevOps teams
• Understanding and experience supporting disaster recovery and business continuity processes.
• ITIL service management experience or certification
• Excellent verbal and written skills
• Excellent interpersonal skills are required with a demonstrated ability to support complex organizational relationships
• Experience in analyzing technical issues and making recommendations for corrective action.
• Background and drug screen

Preferred Qualifications

• Bachelors Degree in Computer Science, Information Technology or related field
• Professional level certification in switching, routing, firewalls and/or load balancer technologies

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 5% deferral immediately upon eligibility.
• 12 weeks of Paid Parental Leave
• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest.

*Unlimited Time Off available to regular, full-time exempt roles only. Our team can share more during the interview process!

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.