Director, Next Generation Access Network Tools

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for the implementation of the enterprise-wide technical vision and direction of the Engineering department. Implements business standards, goals, strategies and objectives (within assigned areas) that are competitive with industry standards and strives to arrive at those goals. Monitors and assists in creating annual and quarterly budgets. Develops and leads a team of dynamic engineering staff and assures work performance is in adherence to company and industry standards. Acts as a technical resource to management across the department and lateral departments. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy. Typically manages multiple teams of professionals.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

The CONNECT organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable network for our customers.

This team is leading the industry in building a truly intelligent network that enables many new products and services. As the network becomes more complex, we need to leverage the intelligence to provide better insight into the operations and performance of the network. Our tools will become more intelligent, utilizing telemetry, AI and machine learning to guide our field operations personnel to efficient issue resolution.

About the Role:

The Director, Next Generation Access Network Tools, is responsible for providing vision, strategy, and leadership for planning, building, developing and implementing a comprehensive set of tools for field operations to drive effective and efficient detection and resolution of customer impacting issues. Utilizes system engineering expertise to provide a full system approach to the development. This position will bridge across the technology teams, the field teams and the operations teams in order to drive new, intelligent tools and solutions to the business.

The candidate must bring expertise to support synthesizing business goals with technical feasibility to develop strategic execution plans to support overall business objectives for field operations and reliability.

What You'll Do:

• Provides leadership and vision to develop strategic plan for next generation field operations tooling and processes.
• Collaborate with key technical leaders to support evolution of network.
• Synthesize tooling and automation requirements tying technical capabilities with field operations challenges.
• Apply analytic skills to measure and improve effectiveness of field operations tools.
• Evangelize tool and process changes to division engineering and field operations leadership
• Manage change in processes and tools to ensure successful implementation.
• Facilitate user group sessions with field operations and development personnel to drive improvements to the tool set.
• Communicate plans, status, metrics and overall business success to executive leadership.

Skills & Experience We're Looking For:

• Strong engineering background - Bachelor's or Master's degree in Engineering, Computer Science or relevant field preferred
• 15+ years working in the technology space preferably in the development of network tools relevant for front-line and headend technicians
• Good understanding of product lifecycle especially relative to tools development
• Experience in aligning business goals and timelines against technical capability and product delivery
• Experience in managing a tools backlogs and requests originating from internal and external stakeholders
• Experience taking an idea to successful deployment, especially if it relates to tools used in the network
• Experience driving adoption of tools with front line and headend technicians
• Collaborates with clear communication and a positive, results-oriented approach with internal teams and departments
• Someone who has an ownership mentality and will take accountability for the success and quality of deliverables
• An understanding of and familiarity with hardware/software tooling platforms and network architectures

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Compensation

This job can be performed in Denver Campus, with a Pay Range of $177,705.71 USD - $278,674.87 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Master's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.