Director of Account Management

THE COMPANY

Bevi is on a mission to disrupt the beverage supply chain and replace single-use water bottles with smart water machines. Thousands of companies use Bevi to sustainably provide their employees with pure, sparkling, and flavored water at work. As the market leader in IoT-enabled beverage machines, we’ve raised over $160M in venture capital and we’re doubling year over year. In addition to maintaining hypergrowth with our current segments, Bevi continues to enter new markets and territories.

ROLE

We are looking for a Director of Account Management to be a key member of Bevi’s Sales and Marketing team. In this role, you and your team of four to six Account Managers will own all existing accounts, ongoing relationships, revenue growth through expansion, account strategy and churn management. You and your team are a critical face of Bevi throughout the post-sales customer journey. From onboarding to implementation to renewal - your team will be responsible to create and implement account plans to and set the account for additional growth. You will be overseeing the success and growth of your team’s assigned accounts, as well as the continuous improvement of team performance, best practices and measurements. This role reports directly to the Chief Revenue Officer.

RESPONSIBILITIES

• Own revenue growth of Bevi’s existing accounts
• Lead, measure, coach and develop the Account Management team
• Develop and implement account management best practices and tools
• Report to management on major activities and risks within the account portfolio
• Responsible for revenue growth strategies including expansion sales, increased usage and churn mitigation
• Build relationships with customers and ensure continuous engagement
• Demonstrate Bevi’s value to customers on an ongoing basis
• Bring the voice of the customer internally to support the organization
• Work cross-functionally within Bevi to deliver best in class service to Bevi customers

Requirements

• At least 10 years experience as an Account Manager/Customer Success Manager/Customer Relationship Manager
• At least 3 years experience in leading an Account Management Team, including hiring top talent and team development
• Experience in developing and implementing account management best practices, procedures and tools
• Strong analytical skills
• Exceptional communication and interpersonal skills
• Willingness to quickly adjust and contribute to evolving needs, structuring and planning
• Outstanding negotiation and consultative sales skills
• Proven creative problem-solving approach
• Proficiency with SalesForce or other CRM software
• Excited by the challenges of a fast-paced, mission-driven company set on disrupting the beverage industry

The following are pluses, but not requirements:

• Experience with food & beverage products and/or IoT products
• Experience marketing/selling through distributors or channel partners
• Experience in Series B to Series D stage companies
  

LOCATION

Boston preferred. Or metro New York City or metro Washington DC with frequent travel to Boston

Benefits

• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) and environmentally responsible investment options
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• 15 days vacation and 9 paid holidays, plus additional paid days for sick leave, etc (including sustainability or social justice volunteer events)
• Paid parental leave for both primary and secondary caregivers
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks and Bevis... and composting and terracycling, too
• Happy hours, pancake breakfasts, Hero awards - and more!
• Join a team that shares our Bevi Core Values:
  • Put Customers First
  • Be Great to Work with
  • Raise the Bar Together
  • Act Like You Own the Business
  • Be Curious and Ask Why
  • Champion Sustainability