Director of Account Management

Valimail is a fast growing, venture funded startup and the leader in Email Authentication as a Service. Here is your chance to get in on the ground floor at an important technology innovator and to help build a major business service category. We have built a revolutionary platform on top of open standards — DMARC, DKIM, and SPF — for the first time it makes it possible for any organization to protect itself against email impersonation. Valimail pioneered the notion of automated email authentication, with innovative components like our DNS-based Authenticator (including our patented Instant SPF). We’re committed to building a more trusted email ecosystem.

Frequently cited statistics show that women and underrepresented classes will only apply to roles if they feel they meet 100% of the qualifications. At Valimail, we encourage you to break through that statistic. Roles evolve over time, especially with innovation, and you may be just the person we need in the future. NO ONE ever meets 100% of the qualifications. We hope you're open to learning new skills in order to grow with us. Make our team, your team!

Position Overview

We are seeking an experienced Director, Account Management to lead the day to day management of the Account Management team. You should have experience leading Account Management or Customer Success organizations in SaaS or cybersecurity environments and will be responsible for improving efficiency and predictability, and identifying recurring areas for improvement. Reporting to the VP of Global Revenue, this person will work closely with cross functional leaders, specifically marketing and product to refine processes & build comprehensive GTM strategies to achieve desired results. Additionally, the Director of Account Management will work to manage the performance of existing partners and develop strategies to improve recurring revenue. 

What You'll Be Doing: 

• A strong understanding of how to build account plans and track individual performance and output against those plans.
• Build and mentor a high velocity Account Management team
• Establish training programs to upskill employees around renewal, upsell, and negotiation processes
• Experience implementing and refining sales methodologies to adapt to the environment in which we work. 
• Partner with cross-functional teams to develop & execute retention initiatives
• Review and manage existing customers and present accurate monthly & quarterly forecasts of existing pipeline on both expansion and renewals
• Provide market feedback to the executive management team and identify opportunities that enhance our business and revenue

About You: 

• Ability to take compass level direction and create a GPS level plan to execute 
• Proven experience (8+ years) with at least 5 years leading Customer Success or Account Management teams preferably in SaaS or cybersecurity.
• Insight into market trends, with an ability to think strategically and pivot 
• Excellent written and verbal communication
• Process oriented
• Change agent

Bonus Points:

• Self-motivated and driven to succeed, comfortable and experienced with the pace of a startup environment. 
• Experience with renewal motions & developing high-impact renewal processes 
• Experience informing product roadmap based on customer feedback

Who We Are

Valimail is the global leader in zero-trust email security. The company's full line of cloud-native solutions authenticate sender identity to stop phishing, protect brands, and ensure compliance; they are used by organizations ranging from neighborhood shops to some of the world's largest organizations, including Uber, Splunk, Yelp, Mercedes Benz USA, and the U.S. Federal Aviation Administration. Valimail is the fastest-growing DMARC solution with the largest global market share and is the premier DMARC partner for Microsoft 365 environments. 

Valimail is an E-Verify Employer. For more information on E-Verify, review the posters here. 

Why Join Us?

• Competitive pay + participation in employee stock option plan. The anticipated salary range for this role is $200,00 - $210,000 and includes a variable target of $75,000 - $90,000. This role is eligible to participate in our equity incentive plan.  Actual title and compensation is commensurate with qualifications and experience.
• Comprehensive health, dental, + vision coverage
• Eight weeks of paid maternity leave & Four weeks of paid paternity leave (if the parent also qualifies for STD, this benefit is in addition)
• Remote First Company, you can work anywhere within the US
• Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work

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