Director of Account Management

At Weights & Biases our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.

Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1000 customers and more than 30 foundation model builders including customers such as OpenAI NVIDIA Microsoft and Toyota.

We are seeking an experienced Director of Account Management to lead a high-performing team responsible for managing the full customer lifecycle for enterprise and digital native accounts. In this role you will own the full cycle sales strategy to capture ARR expansion and upsell in our customer base and ensure renewals of existing ARR. This role involves strategic leadership operational excellence and direct collaboration with sales product and field engineering teams to maximize revenue expansion and retention.

Responsibilities

• Account Growth and Retention:

• Lead the Account Management team by design and executing sales strategies to deliver customer ARR growth from new W&B products released

• Retain and grow ARR from our existing offerings utilized by current enterprise and digital native accounts

• Monitor and improve performance across key metrics including GDR NDR Customer NPS and product utilization

• Meet quarterly and annual revenue objectives for your team’s customer portfolio

• Customer Relationship and Lifecycle Management:

• Gain a comprehensive understanding of customers under management and unlock deeper value realization with W&B’s products services and support offerings

• Develop new and strengthen existing customer relationships with key stakeholders in accounts to drive revenue outcomes and reference-ability

• Address escalations with urgency and provide solutions that secure individual customer outcomes as well as wider impact across the customer base

• Leadership and Team Development:

• Provide thought leadership and insights to help shape the future of the company’s account management approach

• Hire onboard develop and retain high performing Account Managers

• Partner with GTM Product and Engineering teams to align on customer feedback and inform company priorities

Requirements:

• 10+ years of experience in SaaS sales account management or related roles selling to technical audiences with at least 3+ years in a leadership capacity

• Prior experience leading go-to-market initiatives with new product lines and achieving revenue goals in a multi-product organization.

• Proven track record of driving account growth and managing large complex client portfolios of at least $20M ARR.

• Strong leadership skills with experience building and scaling high-performing teams

• Excellent interpersonal communication and customer negotiation skills

• Nice to have:

• Prior experience in AI/ML Devops or Management Consulting

• Industry expertise in Financial Services Healthcare / Life Sciences Consumer Tech Automotive or other

• Demonstrated interest or experience in building generative AI applications

Our Benefits:

• 🏝️ Flexible time off

• 🩺 Medical Dental and Vision for employees and Family Coverage

• 🏠 Remote first culture with in-office flexibility in San Francisco

• 💵 Home office budget with a new high-powered laptop

• 🥇 Truly competitive salary and equity

• 🚼 12 weeks of Parental leave (U.S. specific)

• 📈 401(k) (U.S. specific)

• Supplemental benefits may be available depending on your location

• Explore benefits by country

$179000 - $210000 a year

This position has an annual estimated salary of $179000 - $210000 per year. This position is eligible for additional variable compensation in the form of a bonus or commission component which is dependent on personal or company performance. Weights & Biases is committed to providing competitive salary equity and benefits packages for all full-time employees. The actual pay may vary depending on your skills qualifications experience and work location.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. If you need additional accommodations to feel comfortable during your interview process reach out at [email protected].

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