Director of Catalog, Ecommerce (Remote, US)

This is a permanent work-from-home position.

SUMMARY

Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.

Are you a driven ecommerce expert with a passion for product management and a knack for driving growth? We are seeking an innovative 'Director of Catalog, Ecommerce', to lead our catalog development and merchandising optimization efforts, ensuring a seamless and engaging online customer experience. As a key member of our team, you will have the opportunity to shape the future of our company and the HVAC industry, all while working in a collaborative environment that values teamwork, creativity, and continuous improvement. Join us in making a meaningful impact, and together let's revolutionize the way people choose and purchase HVAC solutions.

Key Responsibilities

• Build and sustain trust with customers by ensuring that product information is comprehensive and current, including technical specifications, images, videos, units of measure, and descriptions.
• Manage and improve catalog taxonomy, category architecture, site search functionality, and internal site links.
• Properly categorize products to enable dynamic search and sorting filters, ensuring that all product descriptions and measurement units are tagged consistently and search results are genuinely helpful.
• Intelligently utilize merchandising features including product recommendations, required accessories and add-on items.
• Map and manage the process of managing the catalog, ensuring that stakeholders understand the process and roles for database updates; includes developing SOPs and designing system QA controls.
• Collaborate with cross-functional teams to enhance our product offerings.
• Manage and mentor a team of catalog/merchandising specialists, providing guidance, training, and performance feedback.
• Develop and monitor key performance indicators to evaluate catalog performance and inform data-driven decision-making.
• Drive improvements to catalog data and merchandising tools by collaborating with internal software development team for DB and system changes.
• Ensure compliance with industry regulations.
• Develop and manage relationships with key vendors and suppliers to ensure timely and accurate product information.
• Stay up-to-date on relevant ecommerce trends, technologies, and best practices to ensure we remain at the forefront of our industry.

Requirements

• Bachelor's degree in Business, Marketing, or related field.
• 7+ years of experience in ecommerce catalog management and merchandising.
• Extremely strong attention to detail with the ability to maintain rigorous quality assurance processes.
• Experienced with database and business intelligence reporting to make informed decisions.
• Experienced with working with internal software development members to make improvements to catalog data and merchandising tools.
• Excellent project management skills and the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Strong understanding of ecommerce platforms and technologies, including content management systems and product information management systems.
• Knowledge of the HVAC industry and products is a plus (not required).

Benefits

• Competitive salary and a monthly gain-sharing bonus based on revenue growth
• Group Healthcare, Health Savings Account, 401k retirement plan, and more
• Paid vacation and paid holidays
• Challenging and fulfilling work with a positive, optimistic results-oriented work team
• Paid educational and professional development training
• Work-from-home (remote)

About Us

Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide intelligent HVAC solutions to homeowners in a way that:

1. Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country's dependence on fossil fuels and to slow global warming;
2. Provides a shopping experience for customers that's so easy it's almost fun, having them exclaim "wow!", enabled through extreme operational competency; and
3. Prioritizes a harmonious win for customers, team members, company and the environment.

Learn more and view all openings at: careers.alpinehomeair.com