Director of Client Experience

We are searching for...

A Director of Client Experience to deliver strategic leadership to all pillars of Client Experience at Axxess. To lead with a people first mindset, The Axxess Way, and ensure client and team delight in every interaction. This is a team centric and client centric role building and empowering internal and external stakeholder relationships. A servant leader that thrives in an innovative and fast-paced environment demonstrating confidence, professionalism, responsiveness and a supporter of the vision and mission of Axxess.

What you will experience

• Work from Anywhere - Flexibility that allows you to work where you are most comfortable, whether at home, at work, or a combination of both
• A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
• Professional development for career growth and advancement
• Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Who we are...

It's simple. We do business differently, by empowering our team to create fresh ideas which impact lives everywhere. We don't just dream it; we do it every day at Axxess, we bring life-changing technology to healthcare impacting the way people work, learn and grow their business. Our edge does not come from our technology, it comes from our people. We work as one team with a common goal to create shared success benefiting everyone

What you will do...

• Ensure that world-class service is experienced in all client interactions
• Serve as an Axxess culture ambassador at industry and Axxess sponsored events
• Analyze client metrics to identify trends and proactively address client services and report Client Experience performance metrics
• Act as a brand ambassador and promotes the Axxess collaborative culture
• Facilitate team discussions for knowledge and information sharing; as well as, providing input on process improvements and team-related work obstacles.
• Guide Client Experience process improvements to streamline operations and successful change management
• Partner with multiple internal and external constituent groups, providing timely feedback to the management team on client trends, issues and needs.

What you bring...

• Bachelor's degree in business, healthcare management or related discipline required
• MBA or master's degree is desired.
• 5+ years of Home Health, Home Care, Hospice, and /or Palliative Care experience
• Proven success leading a large organization through change and data driven decisions
• Demonstrated ability to lead, motivate, inspire, and build relationships with people at all levels.
• Proven success leading a large organization through change and data driven decisions.
• Experience and knowledge of project management and product management disciplines.
• Proficiency in MS Office products (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!

*NO AGENCIES OR THIRD PARTIES PLEASE*

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