Director of Client Experience
Job Description
Beyond Finance is a next generation financial services company. Our goal is to provide financial peace of mind to our clients by giving them simple and transparent financial products that are customized to their individual circumstances.
We're in constant pursuit of new collaborators that will help us get to the next level. Our workforce includes celebrated, diverse talents working towards the common objective of developing something transformational for the debt relief industry.
Our team spirit and culture are what set us apart as a company. We love what we do, and we have fun doing it.
About the Role
The Director of Client Experience is responsible for the development and implementation of company-wide initiatives that improve customer relations and brand loyalty. This position is focused on using market research, competitive intelligence, operational, marketing, and voice of client data to design differentiated client experiences. This role will deliver experiences that delight customers and create promoters of our product.Â
What You'll Do
- Manage initiatives that focus on new projects and customer experience enhancementsÂ
- Drive end-to-end project execution from initial assessment through recommendation and implementation
- Simultaneously develop and manage detailed road maps for multiple projects
- Have primary responsibility for program KPIs
- Build relationships with key stakeholders across the business to define needs and deliver holistic solutions
- Think and act in ways that put our customers first and make them promoters of our products and services
- Host, attend and engage in various focus groups and customer support group activities
- Interpret and leverage data insights for constantly enhancing customer experience
- Budgeting for initiatives, including monitoring and controlling costs
- Performing other miscellaneous projects, assignments, and duties as assigned
What We're Looking For
- Bachelor's or Master’s degree from an accredited college or university.
- 4+ years of experience in operations, marketing, or customer loyalty programs
- Experience executing complex strategic and operational initiatives with solid business judgment
- Strong knowledge of business and financial concepts
- Exceptional problem-solving skills, with the ability to conduct analysis, and make strategic recommendations
- Demonstrated ability to deliver results in a fast-paced environment
- Excellent communication and interpersonal skills
We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:
- Considerable employer contributions for health, dental and vision programs Â
- Generous personal time-offÂ
- 401(K) match
- Merit advancement opportunitiesÂ
- Career development & trainingÂ
More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we do…and we have fun doing it!
Under the California Consumer Privacy Act (“CCPA”), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.
*Beyond Finance is an equal opportunity Employer*
Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Beyond Finance HR team.
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Date Posted
01/26/2023
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5
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