Director of Client Relations

As a Director of Client Relations, you will be building out several partnerships across multiple verticals like Banking, Issuers, Merchants etc. You’ll serve as the primary contact for specific partners and work with our internal stakeholders to build strong relationships between the two teams. You will collaborate closely with our Product, Risk & Compliance, Sales/Customer Success, Growth and Support & Payment Operations teams to deliver on ambitious growth goals. This is a key role where you will be uniquely positioned to impact the full picture of Melio’s growth efforts across all functions.

How you’ll make an impact:

• Establish and maintain effective relationships with the key external stakeholders on the partner side as well as build and maintain internal relationships at Melio by proactively scheduling meetings.
• Build strong relationships with our Product, Risk & Compliance, Sales/Customer Success, Growth and Support & Payment Operations teams to solve complex partner problems (e.g., manage projects, define KPIs etc)
• Leverage Melio’s internal resources, including, to establish and maintain an effective relationship with the client.
• Utilize consultative approach to identify drivers for partnership’s revenue growth and profitability.
• Conduct periodic business reviews to ascertain the performance of the partnership, provide updates and recommendations to the partner and evolve the relationship to maturity.
• Under Melio’s roadmap by working with product and engineering to identify future opportunities for the partner that will drive richer economics and value adds.
• Understand the client’s business problems and strategic objectives; develop formal proposals for additional products & services that address the client’s needs.

What we’d love to see: 

• Bachelor’s degree required and MBA preferred
• 7 to 10 years of experience managing and growing relationships with large/complex financial organizations.
• 5 - 7 years in the payments industry with operations experience.
• Travel flexibility is essential

Compensation, Benefits and Perks:

• Base compensation range is $204,000 - $240,000
• 100% health insurance coverage on selected plans for medical, dental and vision 
• Competitive compensation package 
• 401K matching automatically
• Equity
• Flexible PTO
• Weekly lunch perks
• Fitness classes
• Plenty of fun team activities
• Extensive career growth and development opportunities throughout a growing startup

About us: 

When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make the payment workflow so simple it helps businesses focus on their customers, not their back office. In our Denver, NYC and Tel Aviv offices, our #TeaMelio is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company! 

Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationality, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix -- we’d love to connect with you!