Director of Clinical Operations

Memora Health works with leading healthcare organizations to make complex care journeys simple for patients and clinicians so that care is more accessible actionable and always-on. Our team is rapidly growing as we expand our programs to reach more health systems and patients and we are excited to bring on a Director Clinical Operations.

The Director Clinical Operations role will have the responsibility of ensuring delivery clinical quality and performance of our suite of in-depth clinical programs across our base of customers. The ideal candidate will have a metrics-driven approach to clinical program performance experience building and leading a team of clinicians a deep understanding of health system operations and experience working with product design and engineering teams. Additionally this role will work closely with multiple other functions across our organization including client success sales and marketing to ensure that we are setting and meeting the program performance  expectations of our customers and the market. Ideal candidates will not only be driven by the problem we are solving but also by the innovative approach and technology that we are applying to health care - looking to make a significant impact on health care delivery. We’re looking for someone with exceptional curiosity and enthusiasm for solving hard problems.

Primary Responsibilities:

• Build manage and enable a team that will:

  • Meet with our clients to scope and identify goals value prop and expectations for new clinical products

  • Partner with Product Design to develop full end-to-end program messaging and build baseline program content (tips and surveys) into our internal tools

  • Serve as clinical SME design and  implementation of programs meeting with clients and going on-site when appropriate to evaluate client workflows and gather inputs to help design and configure our programs

  • Drive client change management through trainings and site visits to ensure frontline staff are excited about Memora and are enabled to best leverage our program as part of their daily work

  • Track and drive program optimization by partnering with Product Design IMs and CSEs to identifying opportunities for program modifications and facilitate cross-functional prioritization of identified improvements

Qualifications (Required):

• Experience building and managing a team responsible for clinical operations ; ideally experience building and managing a team of clinicians

• Experience partnering with a high functioning product team

• Experience tracking and owning metrics/analytics across multiple programs and program managing optimization of these program metrics cross-functionally

• Deep knowledge of hospital/clinical operations; experience of clinical operations and/or care delivery based in multiple years of experience in clinical practice treating patients in a large hospital setting  and/or experience leading clinical operations at health systems and/or clinics

• Experience in a client-facing role specifically with health systems or digital health customers

• Creative problem-solving skills and comfort with ambiguity and rapid decision-making

• Excellent communication skills geared toward professional medical and corporate environments.

• Strong prioritization time management and organizational skills with high attention to detail accuracy and accountability

Qualifications (Bonus):

• A medical degree such as RN NP PA MD DO

• Additional degrees such as MBA MPH or MHS

• Prior experience in clinical quality and/or process improvement

This position offers remote flexibility allowing employees to work from home in any of the following hubs: Seattle WA; Bay Area CA; New York City NY; and Chicago IL.

What You Get:

• An opportunity to work on a rapidly scaling care delivery platform engaging thousands of patients and care team members and growing 2-3x annually

• Enter a highly collaborative environment and work on the fun challenges of scaling a high-growth startup

• Work alongside world-class clinical operational and technical teams to build and scale Memora

• Shape how leading health systems and plans think about modernizing the care delivery experience for their patients and care teams

• Improve the way care is delivered for hundreds of thousands of patients

• Gain deep expertise about healthcare transformation and direct customer exposure with the country’s most innovative health systems and plans

• Ownership over your success and the ability to significantly impact the growth of our company

• Benefits including health dental and vision coverage flexible work hours paid parental leave company retreats Macbook and a 401(k) plan with employer matching