Director of Clinical Outreach (California)

About the Company

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible to more people. With in-person and virtual clinics in California, Connecticut, Florida, New Jersey, New York, Texas, and Washington D.C., the company offers personalized care plans that can include individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness. 

About The Role

Our growth is fueled by our strong relationships in the healthcare industry. The Director of Clinical Outreach will be over managing all regional territories which is a team of clinical outreach managers. Our clinical outreach team is a critical contributor to growth for Octave.  Cultivating and deepening relationships with health systems and primary care providers within their territory in order to build awareness of Octave’s mental health services and generate patient referrals. 

As a Director of Clinical Outreach, you will use your analytical skills, consultative mindset, creativity, and business acumen to identify the most valuable strategic opportunities for Octave to continue its growth and expansion. You will be in a highly-visible internal role where you’ll have the ability, and need, to establish effective working relationships and influence across Octave’s executive leadership team, as well as matrix partners across the broader organization. The position will be mainly virtual, with occasional travel. 

Responsibilities

• Build relationships with Octave leadership teams and other key internal stakeholders in order to inform market perspectives and strategies, and to establish influence as a valuable strategic advisor
• Lead meetings with providers to uncover needs, address barriers to treatment, and cement community partnerships
• Design strategies to better support and engage referral partners across different channels
• Build and manage a funnel of opportunities for referral from health systems and primary care providers within a specified territory.
• Manage a team of outreach managers throughout the companies serviced territories to maintain and create new partnerships with Octave
• Establish new relationships with providers through direct outreach both in person and over phone/e-mail, generating new patient referrals from providers who have not previously referred to Octave.
• Maintain existing relationships with providers and office staff who have actively referred to Octave, and generate consistent and predictable referral growth for Octave, while identifying opportunities to better serve our referral partners..
• Work collaboratively with cross functional teams to ensure marketing, clinical and operational support are aligned to support the achievement of referral growth targets.
• Use Salesforce CRM as the primary tool to help plan and manage day to day activities, and to provide strategic and tactical insights to management.
• Maintain ongoing local market knowledge of needs, trends, competition and opportunities, keeping management close to the voice of our customers and partners.
• With an entrepreneurial mindset, proactively and creatively identify the most effective means to target, engage, qualify, and secure referrals from providers.
• Provide regular reporting to management on territory plans, sales activities, and referral volume and forecasts.
• Work with the VP of Marketing to set team quarterly goals and KPIs. 

Qualifications

• Must be located in CA -Preferred areas are in San Francisco, Los Angeles or San Diego 
• Minimum 10 years experience of demonstrated community and business outreach
• Preferred 1-4  years of familiarity with sales processes, and territory management
• BA or BS degree required
• Ability to travel locally (within 1-2  hour driving distance) for meetings with potential referral partners
• Must have reliable transportation and a valid driver's license
• Able to work in the United States without sponsorship now or in the future

Experience and Skills

• Demonstrated experience effectively making decisions that have major implications on the management and operations within a department
• Demonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situations 
• Comfort with video conferencing, scheduling, and CRM technologies
• Exceptional written and verbal communication skills
• Entrepreneurial mindset
• Experience with Salesforce or similar CRM system
• Planning and organizational skills with strong attention to detail and follow up
• Proficiency with Google Suite, including Google Sheets and Excel
• Knowledge of the healthcare industry and current trends
• Ability to thrive in an agile, dynamic environment
• Passion for and advocate of mental health

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The salary range for this role is $114,300 - 197,200. 

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans.  Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available.  Octave offers generous Paid Time Off as well as paid parental leave benefits.