Director of Community

What You’ll Be Doing:

We are looking for an experienced Community Director to come in and own develop and revamp our provider community at Grow Therapy.

• Own the online provider community experience after initial discovery from engagement and connection to further involvement across our organization

• Build the broader Community vision and our 2025 roadmap including team budget initiatives team headcount and goals

• Develop weekly monthly and quarterly KPIs across broader Community initiatives and individuals on the team

• Work closely with the research team to understand and put together a Provider user journey for how users want to interact and get involved with the Grow Therapy community

• Understand goals priorities and challenges of other leaders/departments and leverage the Community for support and run our “Community Committee” meetings.

• Build and map out a online community experience for our providers to discover engage and benefit from the Grow Community

• Manage day-to-day operations of online engagement creating playbooks on online engagement strategies that encourage our community to continue to share their stories knowledge and build connection

• Measure the impact of your efforts through growth and adoption of the platform sentiment and engagement continuously iterating to reach even more of our users

Salary range: $160000-$220000

You’ll Be a Good Fit If:

• 5+ years experience managing communities ideally with 5k+ members and in a Tech startup environment

• Experience building and owning KPIs budgets and hiring processes across a Community team

• Demonstrated ability to manage digital community experiences including user groups events and knowledge-sharing portals

• Able to create trust and credibility with customers and successfully work with internal teams as a customer advocate creating new capabilities and innovative ideas on how to support them

• Excellent verbal and written communication skills. You should be comfortable preparing and sending materials as well as training internal and external stakeholders

• Ability to craft thought leadership articles with deep technical expertise

• Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment