Director of Customer Marketing

We seek a Director of Customer Marketing to join our virtual team. This role presents an amazing opportunity to implement world-class customer marketing strategies and processes. You will gain high visibility with Givelify executive leadership by delivering easy-to-understand messages and content to customers. Your work will help more people donate to the organizations they care about. This will also help organizations raise more money; together, we will put more good into the world.   

You’ll get to:

The Director of Customer Marketing reports to the VP of Marketing and will own the success of:

1. A customer marketing strategy that inspires more people to donate to the organizations they care about and helps organizations raise more funds
2. Helping new donors and organizations find success with Givelify right away with onboarding programs that anticipate their wants and needs, deliver and delight them
3. Increasing engagement, retention, and lifetime value of donors and organizations through cross-selling, upselling, and thought-leadership programs
4. Getting more customers promoting Givelify with advocacy and community programs that bring them value

To be successful in this role, you will:

• Partner with the customer success team to develop and execute customer engagement and advocacy strategies relevant to customer segments 
• Work with product teams to design and implement onboarding and growth programs that help donors give on a regular basis and organizations raise more funds, as well as communicate important updates about our platform 
• Lead and manage customer engagement and communication programs such as ongoing nurture and lifecycle campaigns to maximize customer success on the platform   
• Build high-touch marketing programs for high-value organizations and donors by partnering with our customer success team 
• Build low-touch marketing programs that engage and educate a volume of smaller customers to use Givelify successfully

We welcome your meaningful talents and experience:

Plus, these Superpowers:

Our Culture

We are a virtual team of high-performing professionals who innovate & collaborate to fulfill our mission to help people instantly find causes that inspire them to action so they can change the world – one simple, joyful gift at a time.  Our culture of integrity, heart, simplicity, & that “wow” factor fuel our aspiration to be recognized amongst the tech industry’s most inclusive & purpose-driven workplaces.

We take great pride in providing competitive pay, full benefits, amazing perks (including flexible PTO), and most importantly, the opportunity to put passion & purpose to work.