Director of Customer Success: Sample Solutions

Dynata is a global leader in providing customers with first party data solutions. Our client list includes a substantial portion of the market research industry and many fortune 500 companies.

The Sample Solutions team is responsible for developing creative and cost effective solutions to meet customers data needs. The Director of Customer Success is responsible for developing and delivering on key Dynata client supply solutions. This strategic role will work across a range of global functional groups to ensure client sample needs are prioritized appropriately, communicated and agreed team KPI's are achieved. The role will also require frequent direct client interaction as well.

The Director of Customer Success role is responsible for engaging with a wide range of Dynata teams and our global network of sample partners to achieve or exceed our customer KPI's. In order to be successful the Director of Customer Success must be driven to succeed and be able to partner with a wide range of business stakeholders.

Essential Duties and Responsibilities

• Self starter who can take complex client needs and turn those into agreed upon, actionable and functional goals which support the needs of our customer and other stakeholders
• Able to effectively articulate capabilities to customers
• Develop impactful relationships with internal teams and our global partner network
• Monitor team analytics to uncover trends and proactively optimize workflows within the team
• Support team members with requests for sample and creative solutions as needed including multi-mode sampling solutions
• Partner with Finance to ensure timely and accurate data
• Develop monthly, quarterly, and annual reports on key performance indicators related to agreed upon client KPI's
• Other duties as assigned

Experience Required:

• Minimum of 3-4 years account management, procurement or operations-related work experience, ideally in a market research environment. Experience in leading teams and or complex cross functional projects is a definite asset.

Skills & Knowledge Required:

• Strong interpersonal and communication skills
• Experience successfully working as part of or leading global teams within a matrix reporting structure
• Ability to set goals and ensure they are clearly communicated and successfully delivered
• Customer Service Orientation: willing to go the extra mile to develop solutions for internal and external customer needs
• Ability to successfully work with diverse team in a cross-departmental role
• Must be compulsive about data accuracy and quality
• Market research industry experience is a significant asset

BENEFITS:

• Hybrid work model
• Medical benefits, 401K matching
• Generous paid time off
• Learning Management System available through the Intranet providing free access to nearly 500 online training modules and personal development programs
• Dynata offers their new colleague the opportunity to work in an open and global culture, where they welcome feedback and ideas from their colleagues. You will be working in a challenging and inspiring environment with talented colleagues from all over the world. We have great development opportunities for people who are driven to get results and are not afraid of responsibility.

Dynata is one of the world's leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity

Dynata is an equal employment and affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity