Director of e-Commerce

Job Description:
Pluralsight is the technology workforce development company that helps teams build better products by knowing more and working better together. Using our Skills and Flow products, teams can develop critical skills, improve processes and gain insights through data.
We build this exciting product ecosystem by working with smart people and uniting behind a passion for what tech can create. We're a group of good-natured, nimble go-getters dedicated to helping people and businesses build better with technology. That means when we see opportunities to create, we go for it. We don't let the unknown stop us from solving challenges and winning together. And most importantly, we treat each other like adults. If you can see possibilities where others see problems, have candid conversations to ensure all voices are heard and thrive in a collaborative environment, you'll do some of the best work of your career here.
The Director of e-Commerce will have responsibility for the delivery of key features or aspects of our product that ensure that our customers are delighted. Collaborating with other technology directors, technical leads and product managers, you will have visibility and input into how we accomplish key business priorities and will be relied upon to prioritize technical engineering considerations and workstreams to meet those objectives. You will work closely with all parts of our engineering organization, driving priorities and empowering the eCommerce team of designers, engineers and product managers with the tools necessary for them to deliver. We're looking for someone who will be devising and implementing initiatives that drive traffic, conversion, customer retention, revenue, and profitability of the eCommerce platform.
Who you're committed to being:

• A lifelong learner. You enjoy learning and are open to new ways of doing things.
• Dedicated to continuous improvement. You realize there is always room for improvement and are committed to not only self-improvement but improving the way you work with others on your team.
• Requesting frequent feedback from others. You realize feedback is an important piece of learning and improving and you welcome it.
• Dedicated to the craft of software engineering. You realize good developers write efficient code for computers to interpret, but great developers write code that other humans can easily comprehend.
• A team member first and individual contributor second. You are aware that high performing teams are only as strong as their weakest link.
• A coach and mentor. You enjoy teaching and sharing your experience and knowledge to help others grow in their craft.
• You are not afraid to be yourself, to take risks, make mistakes and learn from them, ask questions, and voice your concerns.

What you'll own:

• Lead a team responsible for user experience, conversion optimization, development and eCommerce website product management.
• Act as the product manager for the website, working closely with the development team to improve website functionality and drive growth, collaborating closely with Marketing and Analytics teams.
• Work effectively with cross-functional teams, particularly sales, marketing and product development.
• Use strong quantitative skills to analyze website performance, make data-driven decisions to improve user experience and conversion rates, and monitor, report and drive improvement in key performance metrics such as conversion rate, bounce rate, average session duration, page load time, organic search traffic, keyword rankings, and user engagement.
• Leverage AI and machine learning technologies, such as recommendation engines, natural language processing, and automated A/B testing, to optimize website performance and user experience.
• Ensure the team's technical competencies are up-to-date and aligned with industry best practices, such as proficiency in UX/UI design tools, web analytics tools, SEO tools, and technologies & processes to identify and prioritize customer requirements.
• Monitor, report, and drive improvement in relevant performance metrics

Experience you'll need:

• 7+ years of experience in eCommerce website product management, user experience, and conversion optimization.
• Proven experience in managing and leading teams.
• Strong quantitative and analytical skills, such as experience with web analytics tools (e.g., Google Analytics), user behavior analysis, funnel analysis, and site performance tracking.
• Basic web technology skills, such as HTML, CSS, and JavaScript.
• Experience with AI applications in web optimization, such as personalized content, user behavior analysis, and predictive analytics.
• Experience with software methodologies and software development tools for project management and issue tracking
• Diagramming and development of presentations and maps and specifications for developers
• Experience with API management, product instrumentation, analytics, continuous development and integration, and security and audit concerns
• Experience with UX and UI concepts, though we do not expect you to be a designer
• Leadership and mentor experience as a technical lead, team lead, or manager
• Strong cross-team and cross-department partnership skills for negotiating smart agreements

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
#LI-DB1
#LI-Remote