Director of eCommerce

About the role: 

As the Director of eCommerce, you will be responsible for developing and executing strategies to enhance our online presence, drive sales growth, and optimize the overall e-commerce experience for our customers. This role requires a deep understanding of e-commerce best practices and industry trends and a track record of delivering results in a fast-paced and competitive digital marketplace. This is a Frisco-based remote position with the option for a hybrid work arrangement, ideal for those residing in proximity to our Frisco, TX office who prefer a mix of remote and office-based work.

 A day in the life of our Director of eCommerce: 

• E-Commerce Strategy and Planning:
• Develop and execute a comprehensive eCommerce strategy aligned with the company's overall business objectives.
• Identify emerging trends and technologies to stay competitive in the e-commerce landscape.
• Team Leadership and Development:
• Build, lead, and motivate a high-performing eCommerce team.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Website Management:
• Oversee the development and maintenance of the company's e-commerce website.
• Optimize the user experience to drive higher conversion rates and customer satisfaction.
• Monitor website performance and implement improvements as needed.
• Merchandising and Product Management:
• Work closely with product teams to curate a compelling online product assortment.
• Implement effective merchandising strategies, including product categorization, pricing, and promotions.
• Customer Experience:
• Ensure a seamless and user-friendly online shopping experience.
• Develop and implement customer service standards and policies to enhance satisfaction and loyalty.
• Sales and Revenue Growth:
• Set and achieve sales targets, constantly analyzing performance and implementing strategies to drive revenue growth.
• Collaborate with marketing teams to execute online marketing campaigns and promotions.
• Analytics and Reporting:
• Utilize data and analytics tools to track KPIs and generate insights for decision-making.
• Regularly report on eCommerce performance to senior management.
• Supply Chain and Fulfillment:
• Collaborate with logistics and supply chain teams to ensure efficient order fulfillment and inventory management.
• Optimize shipping and delivery processes.

Who We’re Looking For, What You'll Need to Have:

• 8+ years’ experience working in eCommerce 
• 5+ years leading and managing a team
• Previous experience working in a startup environment
• Bachelor’s degree in marketing, Business, E-commerce, or a related field (master’s degree preferred)
• Five years of proven experience as a Director of E-commerce or a similar leadership role in an e-commerce setting
• Demonstrated success in driving revenue growth and achieving business objectives in the e-commerce space
• Strong understanding of e-commerce platforms, web analytics, and digital marketing strategies
• Experience with managing large e-commerce websites and familiarity with CMS platforms
• Proficient in data analysis and using insights to make data-driven decisions
• Excellent leadership, communication, and interpersonal skills
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions
• Robust experience in mobile site optimization
• Shopify and the eCommerce experience
• Demonstrated success in building and scaling e-commerce businesses, harnessing data and consumer behavior insights to drive growth
• A versatile skillset encompassing design, merchandising, user experience, and a comprehensive grasp of system design and technical trade-offs
• Strong grasp of SEO/SEM
• Basic understanding of CSS & HTML
• Proficiency in UI/UX design
• Strong Salesforce Commerce Cloud experience

The salary range for this role is $175,000 to $215,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.

Our Benefits

• 🏥 Healthcare coverage 
• 🤓 Prescription drug, vision, and dental plans
• 💸 HSA and FSA accounts
• ❤️ Life and AD&D insurance; disability coverage where applicable   
• Retirement 401(k) Plan Option with Altium match
• 🧘 Calm App and Employee Assistance Program 
• 🏖 Paid holidays plus a “Choice Day” off per quarter       
• ✈️ Paid time-off rising schedule upon key milestones
• 🤒 Sick time for Dr. appointments or family health needs
• 👶 Family medical, maternity, paternity, and military leave
• 🏡 Flexible working arrangements available based on role and location
• 🖥 Home internet allowance
• 🥪 Free lunch, snacks and drinks every day in office
• 🚗 Free parking