Director of Education

HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by service providers across the U.S. and Canada who have booked more than $8 billion in business on its platform.

Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

As our Director of Education, you will position HoneyBook as the clear leader in the clientflow category by developing engaging educational programs for independent businesses. You will define the strategic direction of our educational programs for our category/industry, as well as our product. You will manage a team that will create best-in-class multimedia education resources that anticipate user needs, demonstrate how members can build and grow their independent business, walk customers through product functionality, and remove barriers to overall HoneyBook adoption and success. You will also enable HoneyBook partners and internal teams with educational resources tailored to their audiences’ needs. This includes but isn't limited to onboarding employees and partner enablement. 

This role reports to the executive leading our customer-facing teams, and is based out of our San Francisco office.

Here are a few of the things you will do:

• Develop our strategic direction of our education of our category/industry and our product.
• Manage a team that develops engaging, high-quality educational content for understanding clientflow, best practices (by persona or vertical) and onboarding to the product, using remarkable creative assets
• Drive effective product enablement in product releases working closely with PMM
• Scale internal education systems to ensure all employees have access to accurate product information and messaging
• Scale our ability to create multimedia educational content working with both internal and external creative teams
• You will own developing a strategy for effectively partnering with, supporting, and leveraging our partner ecosystem to position HoneyBook as the leading clientflow platform for independent businesses 
• Develop innovative programs that educate independents, and work cross-functionally to execute against these programs.
• Assess and recommend improvements in education methods, internal tools and procedures

Here is what we’re looking for in a candidate: 

• 5+ years leading and/or building Education and Enablement programs and teams
• Demonstrated success building Educational programs from strategy through execution at a SaaS, or other technology company
• Experienced manager of diverse teams 
• Ability to distill and express complex ideas in digestible, accessible, and actionable steps
• Someone who can think like the end-user; you can put yourself in the shoes of an independent business and address their distinct challenges
• Someone who can successfully lead cross-functional initiatives in scaling organizations

The good stuff:

• Mission driven: You'll be joining more than just another startup—our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Compensation: We offer a competitive salary + meaningful equity based on merit and market.
• The base salary offered for this role and level of experience will begin at $147,000 and up to $230,000. Full-time employees are also eligible for a meaningful equity package and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.

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HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process.