Director of Engineering Integrations

Scratch Financial (“Scratch”) is a late stage venture-backed financial technology business based in Pasadena California. At Scratch everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award-winning technology Scratch has become the fastest growing financing provider in veterinary care with a partner network of 15000+ practices across the U.S. and Canada.

Scratch has 2 main products:

1. Scratch Pay: Point-of-sale client facing lending including a BNPL offering and longer-term payment plans
2. Scratch Checkout: Payment processing that is integrated with the veterinary practice management software

We are a company built on the foundation of transforming the way pet healthcare payments are done and we are looking for innovators who share our commitment to shaping the future of veterinary care financing. If putting compassion first helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you then we encourage you to apply.

We're seeking an experienced Director of Engineering to lead our Integrations team as we scale our platform connectivity across multiple surfaces. You'll be responsible for architecting and delivering robust integration solutions across our Google Chrome Extension on-premise desktop application and growing practice management systems (PIMS) integrations portfolio. This role combines hands-on technical leadership with people management overseeing a team of approximately 7-8 engineers. While the company is based in Pasadena California we are currently accepting applicants across the US & worldwide as we function as a distributed team. All must be available from 7am - 12pm PST regardless of locale for normalized overlap hours.

Technical Leadership & Architecture

• Define and evolve the technical architecture for our integrations platform ensuring scalability reliability and maintainability across Chrome Extension desktop and API surfaces
• Establish architectural patterns and best practices for integration development that enable rapid consistent delivery
• Partner with fellow engineering directors to strategize commit to and execute large-scale cross-organizational technical initiatives and architectural evolutions
• Make critical build vs. buy decisions for integration infrastructure and tooling particularly around integration of new AI methodologies / agents into the existing flows
• Drive technical strategy for Cloud-based On-prem and API integrations including REST/GraphQL design AI usage authentication patterns webhooks and data synchronization
• Ensure security and compliance standards across all integration touchpoints particularly for on-premise deployments

Team Leadership & Development

• Manage mentor and grow a team of 7-8 engineers fostering a culture of technical excellence and collaboration
• Conduct regular 1:1s performance reviews and career development planning
• Build team capabilities through hiring onboarding and skills development
• Create an environment where engineers can do their best work and grow their careers

Delivery & Execution

• Own the roadmap and delivery of integration features and new API partnerships
• Deeply understand the codebase and be a resource to review and update code from time-to-time
• Balance competing priorities across Chrome Extension enhancements desktop app stability and new API integration launches
• Establish metrics and monitoring to ensure integration reliability and performance
• Partner with Product Sales and Customer Success to prioritize integration opportunities based on customer impact and business value

Cross-functional Collaboration

• Work closely with Product Management to translate customer needs into technical solutions
• On occasion work with our largest enterprise partners on technical solutioning and ingestion of their feedback for the integrations suite
• Collaborate with other engineering teams to ensure seamless integration with core platform capabilities
• Partner with Sales and Customer Success to support enterprise customer implementations and troubleshoot complex integration issues
• Engage with external partners and vendors for API integration development

AI Strategy & Adoption

• Drive the integration of AI and agentic workflows into the integrations platform identifying high-impact opportunities to automate data ingestion mapping and synchronization across surfaces
• Evaluate and adopt emerging AI tools frameworks and methodologies to accelerate integration development and improve reliability
• Champion AI-first thinking across the team ensuring new integrations are designed with AI capabilities as a core consideration rather than an afterthought

Required Experience

• 8+ years of software engineering experience with significant focus on integrations APIs or platform engineering
• 3+ years of engineering management experience leading teams of 5-10 engineers
• Deep expertise in API design and development (REST GraphQL webhooks authentication/authorization patterns)
• Strong architectural skills with experience designing scalable integration platforms
• Experience with browser extension development (Chrome/Firefox) and understanding of extension architecture and limitations
• Background in desktop application development ideally with on-premise deployment experience
• Track record of shipping complex integrations with third-party platforms especially platforms that may be unfriendly to integrations
• Experience leading the adoption and rollout of AI/ML capabilities within an engineering team including evaluating AI tooling integrating LLMs or AI agents into production workflows and coaching engineers through the transition
• Demonstrated ability to identify where AI can meaningfully improve engineering velocity product quality or customer outcomes and execute on that vision

Technical Skills

• Expert-level understanding of API integration patterns data synchronization strategies and error handling
• Experience with modern backend technologies and frameworks such as Javascript Typescript React GCP PostgreSQL BigQuery ElectronJS. C# would be a nice-to-have
• Strong knowledge of authentication protocols (OAuth 2.0 SAML API keys)
• Understanding of database design and data modeling for integration scenarios
• Familiarity with cloud infrastructure and deployment practices
• Knowledge of security best practices particularly for on-premise and enterprise environments

Leadership Qualities

• Proven ability to build lead and scale high-performing engineering teams. Specifically experience leading distributed cross-timezone teams with a strong appreciation for cultural diversity and inclusive team practices
• Commitment to mentoring developing talent and building strong successors within the team
• Strong technical communication skills with ability to explain complex concepts to non-technical stakeholders
• Experience balancing technical debt with feature delivery
• Track record of improving engineering processes and team effectiveness
• Collaborative approach with ability to influence without authority across the organization

Nice to Have

• Experience working in Agile or fast-paced high-growth engineering environments
• Background in enterprise software and working with large customers
• Experience building developer-facing products or APIs
• Contributions to open-source integration tools or frameworks
• Understanding of compliance requirements (SOC 2 GDPR HIPAA)

• Competitive base salary ranging from $200000 - $250000 (range driven by experience & location)

Scratch is a remote-first company giving ultimate flexibility to today's nomadic work style. For those who prefer a hybrid model we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages). We offer unlimited PTO covered healthcare 401k match cell plan reimbursement and monthly recognition opportunities. We also provide learning platforms and resources for all to keep growing. Not only that but we have an equity retention policy to ensure you grow as the company grows financially as well. And if your family is growing we offer generous parental leave too!

Ready to join our team? To apply please visit our Scratch Careers Page. Be sure to:

1. Submit your resume.
2. Answer the custom questions provided.
3. Feel free to add any additional information or documents you believe are relevant to your application.

We look forward to reviewing your application!

*Our team will ONLY contact you from the domain @scratchpay.com or @ats.rippling.com

We’re innovators who care deeply about the lives of pets their owners and veterinary professionals. We believe diversity strengthens our team and drives better solutions.

Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.

What We Do

Scratch is a dynamic and innovative fintech company at the forefront of patient lending and payment processing serving a network of over 15000 healthcare practices across the United States and Canada. Our mission is to revolutionize the veterinary financial experience ensuring pet parents have seamless access to the treatments they need without the burden of financial stress.

Why Work With Us

At Scratch our company culture is defined by a refreshing absence of rigid hierarchy a deep commitment to collaboration and an insatiable curiosity. We believe in empowering our team to bring their unique perspectives to the table fostering an environment where every voice is valued.

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