Director of Engineering Operations

Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About Us:

· We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

· We are quickly becoming one of the fastest growing health benefits companies in the country. We have received numerous awards and accolades, including Inc. Magazine Best in Business Gold Medal award in 2021, and JMP Securities Top 50 Private Companies in Insurtech in 2022.

· We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

· Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.

· Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.

A Little More About the Role:

We’re looking for a Director of Engineering Operations. From day one, you’ll have an immediate impact on the day-to-day efficiency of our engineering operations function and an ongoing impact on our overall growth. This newly created position reports to the VP of Engineering and will be responsible for overseeing and leading various critical functions within the Engineering department.

If you have a passion for working with motivated teams to disrupt an industry, Gravie may be the perfect opportunity for you.

You will:

· Build, coach, and lead the quality engineering, product support and maintenance, and scrum master teams. 

· Lead the development of processes and streamline production operations.

· Ensure smooth and reliable deployments, troubleshooting any issues that may arise during the release cycle.

· Work closely with development teams to bridge the gap between development and production environments.

· Champion the adoption and implementation of effective test automation strategies and frameworks. 

· Implement and manage application performance management (APM) solutions to monitor application health, identify bottlenecks, and diagnose issues.

· Work with development teams to resolve performance degradation and identify opportunities for improvement.

· Develop and implement a comprehensive system for tracking and analyzing key engineering performance indicators (KPIs).

· Generate insightful dashboards to track progress, identify trends, and inform data driven decisions.

· Be comfortable with ambiguity and able to quickly shift gears in a fast-moving environment.

· Excellent written and verbal communication skills, including the ability to interact well with people at all levels within an organization and with various degrees of technical expertise.

· Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

· 5+ years of management experience with at least 3+ years working in engineering operations.

· Experience developing KPIs to drive a result’s orientated engineering operations function.

· Experience in business process automation.

· Ability to turn complex challenges into organized, scalable, technical solutions.

· Ability to align team towards achieving organizational objectives.

· Experience working effectively with multiple stakeholders, including the VP of engineering, CTO, product managers, product owners, business owners, internal and external customers, technology partners, operations, and support groups.

· Bachelor's or Master's degree.

Extra credit:

· Previous start up company experience

· Experience in the health insurance industry or related

Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.