Director of Engineering - Salesforce Enterprise Platform

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

At American Express the Enterprise Platform team was created in 2018 as part of the company's Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. Our teams create solutions on the Salesforce platform by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K + Sales, CRM, and Marketers across the Enterprise.

We are looking for a Director of Engineering to lead a high performing team of engineers in iteratively developing new features and capabilities on the service cloud platform. Our application is fundamental to supporting our Sales and account management teams to establish and develop fantastic relationships with our customers.

The Director of Engineering partners with product owners, technology leaders, and engineers to develop roadmaps, design and implement cutting edge technology solutions, and drive modern engineering principles in accordance with our digital transformation strategy. You are energetic, accountable, proactive, and live and breathe the agile principles in every aspect of your job. Comfortable with ambiguity, you ask the tough questions, debate at the table, dissent where necessary, and commit where there's consensus.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Education:

• Bachelor's degree in related field or equivalent years of experience. Preferred degree in Computer Science or Mathematics.

Experience:

• 10+ years of experience in software engineering and data related services.
• 8+ years hands-on experience working with Salesforce.

• Demonstrated expertise managing complex integration solutions, such as, APIs, and Data integration layers (Batch & Real-Time)
• 5+ years practical agile leadership experience.
• Experience managing design, implementation and architecture governance within a large corporate environment.
• Experience leading large distributed teams in a highly dynamic environment involving an onshore/offshore model.
• Visionary leader with recent experience transforming engineering practices and culture.

• Proven experience coaching, mentoring, and growing engineering talent.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Salary Range: $170,000.00 to $255,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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