Director of Facilities, Americas

The Group:
The Facilities team is part of the Corporate team at Morningstar, which unites a variety of functions including facilities, design, marketing, finance, talent & culture, corporate communications, legal, compliance, strategic planning, and technology. This group shares a common goal of keeping our business running smoothly. Each of these functions plays an essential role in supporting our company's infrastructure, day-to-day operations, and ongoing strategic initiatives.
The Role:
Our Global Facilities & Real Estate team is seeking an experienced and dynamic Director of Facilities to lead FM Services in our Americas region. Our offices are an important factor in making Morningstar a great place to work, and this role is key delivering an outstanding experience for everyone who comes into our space. The role is based in Morningstar's downtown-Chicago headquarters and oversees the entire Americas portfolio, which is made up of 10 offices ranging in size from 265,000 square feet to 1,300; it includes co-working spaces, offices acquired through acquisition, and facilities custom-built to Morningstar's exacting workplace design standards. The Director of Facilities, Americas role is critical in managing the physical spaces, and the facilities team members who support these spaces, with a unified goal of providing consistently excellent experiences for our customers, co-workers and partners.
Responsibilities:

• Oversee Morningstar's offices in the Americas, ensuring that all spaces are in good working order and that day-to-day business can be conducted safely and efficiently
• Establish and maintain relationships with executive leadership team, local leaders and key stakeholders to enable continuous feedback on team performance.
• Motivate, lead, mentor, and coach team members to deliver excellent service while maintaining high levels of employee engagement.
• Implement and monitor adherence to Morningstar's global facilities policies and procedures across the Americas portfolio
• Help to develop and monitor regional and office-level key performance indicators
• Participate in and drive innovation on sustainability-related initiatives for facilities, including but not limited to reporting on carbon footprint metrics for all Morningstar offices in the Americas
• Provide leadership for the successful implementation of facilities projects, including office moves, hoteling implementation, space restacks, additional space build outs, etc.
• Proactively manage complicated facilities matters that arise in the US and Canada to ensure professional and timely resolution, with ample communication
• Participate in annual and periodic budgeting processes, and stay within established budgets for recurring and one-off facilities expenses in the region
• Actively participate in the creation, implementation, maintenance and testing of the business continuity plan and business impact analysis for the Facilities function in each of the portfolio's offices
• Maintain positive relationships with landlords, sub-contractors, suppliers, architects, consultants, and employees

Qualifications:

• Minimum of 10 years of management experience.
• Minimum of 10 - 15 years' experience working in facilities management.
• Customer-oriented with a strong service mentality.
• Must be a results-driven, process-oriented individual obsessed with continuous improvement.
• Strong problem-solving skills-the individual identifies and resolves problems in a timely manner and gather and skillfully analyzes information.
• Strong planning and organizational skills-the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Ability to adapt-the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
• Bachelor's degree
• Excellent written and verbal communication and interpersonal skills

001_MstarInc Morningstar Inc. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.