Director of IT

As a leader on the information technology team reporting to the Chief Information Officer, the Director of Information Technology (Director of IT) will lead the infrastructure and service desk team in engineering, security, infrastructure, and service desk systems support. The Director of IT oversees the technology used to support all aspects of the Company’s business, including its clinics, call center, and corporate offices. This role collaborates with business leadership teams as a strategic partner to provide in-depth technical expertise in support of business decisions. This position is responsible for driving the implementation of best practices for optimizing infrastructure and reducing operational costs and improving system performance and reliability.

The Director of IT collaborates and partners with stakeholders across the Company and must be an outstanding communicator in both oral and written forms, conveying technically complex information and concepts in easily understood terms to business stakeholders. The Director of IT will think strategically, critically, and creatively to present optimal solutions across the Company’s technology stack. The Director of IT must possess deep technical expertise and also be a leader and developer of IT talent for the Company.

The successful candidate must possess exceptional technical skills and be able to architect and design complex cloud and on-premise solutions, including advanced security systems and applications.

The Company is a fast-paced technology environment and is rapidly expanding across the US. The Director of Information Technology will be expected to seamlessly transition between people manager, hands-on technical troubleshooter, business advisor, solution architect, and project manager.

This position would require 50% travel to our Headquarters in Tempe, AZ. Our ideal candidate would be based in Arizona.

Essential Duties and Responsibilities

• Collaborate with the CIO on the information technology strategy, systems, support model, and cost-saving opportunities.
• Ensure compliance with the HIPAA data security regulations by implementing and enforcing systems, policies, and procedures.
• Significant experience managing and implementing business applications, integrations, and infrastructure.
• Coach, mentor, and develop a highly collaborative team of IT professionals, leading them to meet or exceed expectations for productivity, quality, and achievement.
• Consciously create a workplace culture that emphasizes the mission, vision, guiding principles and values of the Company. Create a culture of IT professionals focused on deep business alignment, accountability for outcomes, and continuous improvement. Drive transformational change and innovation while balancing business, infrastructure, budget, and technology needs.
• Ensure key business strategies and processes are supported by technology systems that enable growth and flexibility.
• Provide leadership and guidance to the IT department to achieve secure, reliable, and cost-effective operations of IT infrastructure and applications.
• Seek and evaluate emerging technologies and educate business stakeholders on the potential for new technologies to deliver return on investment by enabling business innovation, efficiency, and competitive advantage.
• Oversee and manage capital projects to ensure target dates and budget expectations are met. Ensure service-level requirements are met while upholding all regulatory and compliance standards.
• Demonstrate a management style that encourages mentorship, teamwork, participation, communication, and service orientation. Empower the IT team to succeed, assist in removing roadblocks, and coach the team to high levels of performance.
• Responsible for the overall direction, coordination, and evaluation of direct reports, including IT security, development and engineering, infrastructure, technical business analytics, and help desk systems support.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training teammates; planning, assigning, and directing work; appraising performance; rewarding and disciplining teammates; addressing complaints and resolving problems.
• Leading the implementation of ITSM using ITIL framework to ensure standard processes and the delivery of IT as a service to meet company objectives.

Required Education and Experience

• Bachelor’s degree from an accredited college or university, with major course work in computer science, information technology, or related field.
• Minimum of 10 years of progressive leadership experience, including experience leading teams across all technology functions.
• Substantive experience as an engineer and/or enterprise architect.
• Significant experience managing IT security programs and adhering to common industry security frameworks such as NIST and SOX.
• Must have significant cloud experience, specifically in the areas of Software-as-a-Service and Infrastructure-as-a-Service.

Preferred Education and Experience

• Master degree in a technical or business related field
• Certified Agile Practitioner
• Relevant experience with cloud (Azure) and on-premise platforms.
• Experience in building business intelligence and data analytics capabilities.

Benefits Package:

• Medical and Dental Insurance
• 401k Retirement Plan
• 3.5 Weeks Paid Time Off plus 7 company-paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please no phone calls regarding the position.

If you are unable to submit your application, please email the recruiting department at [email protected] for assistance.