Director of IT

The Company

Medely is a high-growth, profitable, series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. 

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

The Director of IT position is a strategic role we are implementing at Medely that will directly impact Medely’s ability to support our hyper-growth across the entire organization. This person will be responsible for building our company Helpdesk in addition to setting policy around security, improving our new employee onboarding procurement, and providing superior support to our internal employees.

Job Responsibilities (may include but is not limited to)

• Hire and manage a team of Helpdesk associates.

• Manage our Google Workspace account.

• Review and scale software procurement and management processes for company-wide tooling.

• Revise and establish a scalable process for onboarding new employees. This includes making sure we have equipment on hand, managing our relationships with Apple and other technical partners.

• Make sure new employees have everything IT related by their first day to ensure new employees have a successful onboarding with Medely

• Build Medely’s IT Helpdesk, SLAs for solving IT issues, refine processes for placing/opening new support tickets

• Help the company build a proper use policy, identify and stay on top of potential security threats

• Help build out company-wide onboarding guides for our LMS system to make sure new employees are able to get the support they need

• Manage our VoIP Phone systems and the various integrations within

Requirements

• 10+ years of experience in IT.

• 3+ years managing a team, ideally with experience managing managers.

• Experience managing Google Workspace.

• Experience managing ticketing systems and SLAs.

Why Medely: Benefits & Perks

• Competitive Compensation: Based on experience and performance

• Long-term Incentives: 401k

• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance

• Flexibility: We believe that work/life balance is important, so we offer twenty days of Paid Time Off and ten paid holidays.

• Paid parental leave

• Purpose: Join a growing mission-oriented startup that is modernizing the healthcare industry nationally!

• Ownership: Drive meaningful business impact on a team you’ll help build and define!

• Remote: Work in a digital environment with all the tools to achieve your work as though you were in the office!

We're an equal-opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval from a member of the Medely Human Resources or Recruiting team to be unsolicited and gratuitous, and such submissions will not be recognized by Medely for purposes of “ownership” of the candidate.

We are an E-Verify company.